I am infected with a trojan, please help! (Windows 10 Home 64 bit)

[AdvancedSetup]

Thanks, that log still shows CCleaner is installed.

 

Please make the following change in Malwarebytes if you're using the Premium or Trial version

• Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the General tab.
• Then turn off "Always register Malwarebytes in the Windows Security Center"
• Restart the computer

It is highly unlikely that you need to setup exclusions for Windows Defender, however if you experience any issues, please see the following article and setup exclusions
between Malwarebytes and Windows Defender

Malwarebytes for Windows antivirus exclusions list
https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

 

 

How is the computer running now?

Are there still any signs of infection or any other unresolved issues?

 

 

[jes_]

My Malwarebytes trial ended, I can no longer select the option you are talking about.

[jes_]

How is the computer running now?

The computer is running well, and scans do not detect other issues, but I will run any other scans you request to make sure.

[AdvancedSetup]

We've already ran a few AV scanners and no real big issues found. Unless there is something else, we should be done here now.

 

 

Excellent, glad to hear all is well again. I'll go ahead and close your topic now and wish you well.

Please follow the directions below to remove the logs and tools we've used. If any are still left after that you can manually uninstall or delete them.

Take care and stay safe out there. Try to follow as much of the advise below as you can as well.

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

• right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt. You can close it.

 

We're glad that we were able to assist you.

 

The following information will help you to keep your computer and data safer as well as improve your overall privacy

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/780233/best-password-manager/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Cybersecurity basics & protection
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal

 

[jes_]

Thank you very much, if anything I will open a new topic, I appreciate it! Have a great night.

[jes_]

May I ask a general tech support question, it might not be related to any kind of malware, but about a Windows update error.

[AdvancedSetup]

Yes, please ask @jes_

[jes_]

My question is, when I try to download the 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441) it gets stuck on Installing - 0%, and then after a couple of minutes, it say Status: Download error - 0x80070643. I tried searching it up, but I'm a little confused as to what I'm supposed to do.

[AdvancedSetup]

Please see the following information about the KB5034441 Windows Update installation failure

Microsoft won't fix Windows 0x80070643 errors, manual fix required
May 2, 2024
https://www.bleepingcomputer.com/news/microsoft/microsoft-wont-fix-windows-0x80070643-errors-manual-fix-required/

KB5028997: Instructions to manually resize your partition to install the WinRE update
https://support.microsoft.com/en-us/topic/kb5028997-instructions-to-manually-resize-your-partition-to-install-the-winre-update-400faa27-9343-461c-ada9-24c8229763bf

Extend the Windows RE Partition using PowerShell (Microsoft)
https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/add-update-to-winre?view=windows-11#extend-the-windows-re-partition

Microsoft shares script to update Windows 10 WinRE with BitLocker fixes
January 11, 2024
https://www.bleepingcomputer.com/news/microsoft/microsoft-shares-script-to-update-windows-10-winre-with-bitlocker-fixes/

 

Quote

Users are also advised to use Microsoft's Show or Hide Tool to hide the update after running the script so that Windows Update won't try installing it and displaying an error.

 

[jes_]

Thank you, I will try again to follow the Microsoft website guide.

[AdvancedSetup]

Yep. If you cannot get it installed. Then you can hide it

Good luck