PC problem with Unwanted new AD popping up

[Tom185]

Hi,

I am running windows 10 with MS  Edge and am having a bothersome issue. 

Whenever I bring call up a page or internet site it does come up, but another tab opens up with a somewhat similar full page ad. 

 I brought up my employee page I would also get a discount airfare page as a new tab which comes up first.

I have 2 malware programs and neither reported issues after a full scan.

Has anyone seen this issue before and have any advice?

Thank you,

Tom

 

 

[AdvancedSetup]

Hello @Tom185

 

 

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes:

• If you have not done so already - Enable System Protection and create a NEW System Restore Point
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup
• Show-Hidden-Folders-Files-Extensions

Please run the following scans:

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes 
      RESTART the computer
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 
    

Example image of where to click to attach files when posting your reply

 

Thank you

 

[AdvancedSetup]

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