goofeephoto Posted April 16 ID:1630666 Share Posted April 16 Greetings ....once I scan, the information in the dashboard is not correct ....is there a way to correct that? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 16 Root Admin ID:1630670 Share Posted April 16 You need to validate via LOGS and Screenshot what it is you're seeing, please. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 17 Root Admin ID:1630719 Share Posted April 17 Are you still with us @goofeephoto Link to post Share on other sites More sharing options...
goofeephoto Posted April 17 Author ID:1630953 Share Posted April 17 18 hours ago, AdvancedSetup said: Are you still with us @goofeephoto yes just getting time to respond.....will send a screen shoot if i can get it Link to post Share on other sites More sharing options...
goofeephoto Posted April 17 Author ID:1630955 Share Posted April 17 (edited) will what saw before, I M unable to retrieve. but u play cribbage on a site that is a pdf and it is unsecure....and hav tried to add to this site and be ing "ok" but still shows unprotected. Here is the site>>>> Edited April 18 by AdvancedSetup Placed image below text Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 18 Root Admin ID:1630977 Share Posted April 18 Hello @goofeephoto Please try to clean and reset ALL sync data from the Microsoft Edge browser Reset Microsoft Edge data in the cloud https://learn.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud Then run the following Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ Thank you Link to post Share on other sites More sharing options...
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