Strange bug of Malwarebytes Browser Guard for Edge - ticket 4568595

[nicos18]

Hello,

 

I am posting here as suggested by a support agent.

I'm referring to the ticket 4568595.

 

Thank you.

[Porthos]

I suggest the following.

 

If you can not see the Browser Guard icon in the browser toolbar, click the puzzle icon and unhide or pin the icon.

 

If you're having issues with Malwarebytes Browser Guard you may want to try to update the program manually.

• Click on the extension icon
• Click the Kebab Menu -> then Support
• Click the Check for database updates button
• If still having an issue then click Clear Browser Guard Storage, Restart the Browser, and check for Database Updates again

 

 

[nicos18]

@Porthos

 

Sorry for this long delay as I totally forgot about the thread here, but I already tried what you suggested, with no luck.

 

Anyway, here is a list of the installed extensions; I tried disabling it one by one to see if something changed, but with no luck.

 

Any advice about a potentially conflicting extension?

Quote

Extension Export

4/14/2024, 7:17:12 PM

Enabled Extensions

1. 1Password – Password Manager
2. 2FAS - Two Factor Authentication
3. AdGuard Browser Assistant
4. Adobe Acrobat: PDF edit, convert, sign tools
5. Extension Exporter
6. Foxit PDF Creator
7. Google Docs Offline
8. IDM Integration Module
9. Microsoft Editor: Spelling & Grammar Checker
10. Microsoft Power Automate
11. OneNote Web Clipper
12. Pushsafer
13. Shazam: Find song names from your browser
14. SponsorBlock for YouTube - Skip Sponsorships
15. Tampermonkey
16. Top TV series and movies research
17. VT4Browsers
18. Web Scrobbler
19. YouGov Safe

Disabled Extensions

1. Adblock Plus - free ad blocker
2. AdGuard AdBlocker
3. Batchcamp
4. Copytables
5. Fakespot Fake Amazon Reviews and eBay Sellers
6. Kaspersky Protection
7. Mailvelope
8. SteamDB
9. Telegram Pusher

 

[Porthos]

2 hours ago, nicos18 said:

Sorry for this long delay as I totally forgot about the thread here, but I already tried what you suggested, with no luck.

You did not state in your original post what is the issue. We do not have access to your ticket here on the forum.

[nicos18]

7 minutes ago, Porthos said:

You did not state in your original post what is the issue. We do not have access to your ticket here on the forum.

Sorry about that.

 

The issue is that the Edge extension takes as high as over 10% of CPU while opening tabs and freezes Edge until the tabs are fully opened.

 

And it happens on every tab; more tabs opened, more CPU usage (about 3-4% per tab).

[nicos18]

I also posted this in the Malwarebytes Reddit community

 

 

[Porthos]

2 minutes ago, nicos18 said:

The issue is that the Edge extension takes as high as over 10% of CPU while opening tabs and freezes Edge until the tabs are fully opened.

My guess is you are running too many extensions and one or more are conflicting.

I would disable all but Malwarebytes and restart the browser and check again.

Then turn on the others one at a time by importance and repeat till you find the culprit.

[nicos18]

5 minutes ago, Porthos said:

My guess is you are running too many extensions and one or more are conflicting.

I would disable all but Malwarebytes and restart the browser and check again.

Then turn on the others one at a time by importance and repeat till you find the culprit.

I thought the same thing, but I already tried that, and I couldn't find the source of the issue.

Maybe I need to try again, I don't know.

[Porthos]

1 minute ago, nicos18 said:

I thought the same thing, but I already tried that, and I couldn't find the source of the issue.

Maybe I need to try again, I don't know.

Did you restart the browser in between each time you activated one?

How was it with JUST Browser Guard enabled?

[nicos18]

26 minutes ago, Porthos said:

Did you restart the browser in between each time you activated one?

How was it with JUST Browser Guard enabled?

I restarted the browser every time, and I can say that I tried the Edge extension of a fresh Microsoft Edge Beta install with no issues.

[Porthos]

Personally, I do not like the direction MS is taking Edge. I use Firefox as my daily browser. But I only use 4 extensions.