Joe Posted November 18, 2009 ID:159326 Share Posted November 18, 2009 My computer was apparently repaired by you as in the post "Computer Virus" ,but when I turned it off and started up the next day all that comes up is Control center pop-up wanting me to fix problems by running their software. It will not allow me to do any thing else. I go to close the window and ait will not allow me to do it. I cannot even shut off my computer. Link to post Share on other sites More sharing options...
Joe Posted November 20, 2009 Author ID:160406 Share Posted November 20, 2009 any help with this problem would be appreciated Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 20, 2009 Root Admin ID:160421 Share Posted November 20, 2009 Well you certainly didn't go very long. I just closed your post the other day.http://www.malwarebytes.org/forums/index.p...st&p=150049Did you hookup an external drive to the system ? Curious how you could so quickly go from clean to heavy infection again if you had AV and other Security software in place.Well, let's start out and see if you can run either of these please.Download DDS and save it to your desktophttp://download.bleepingcomputer.com/sUBs/dds.scrDisable any script blocker if your Anti-Virus/Anti-Malware has it.Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.Then double click dds.scr to run the tool.When done, the DDS.txt will open.Click Yes at the next prompt for Optional Scan.When done, DDS will open two (2) logs:DDS.txtAttach.txtSave both reports to your desktopPlease include the following logs in your next reply: DDS.txt and Attach.txtPlease download the following scanning tool. GMERDownload the randomly named EXE and copy the file to your Desktop. Remember what its name is.Double click on random named exe file and run it.It may take a minute to load and become available.Do not make any changes. Click on the SCAN button and DO NOT use the computer while it's scanning.Once the scan is done click on the SAVE button and browse to your Desktop and save the file as GMER.LOGZip up the GMER.LOG file and save it as gmerlog.zip and attach it to your reply post.DO NOT directly post this log into a reply. You MUST attach it as a .ZIP file.Click OK and quit the GMER program. Link to post Share on other sites More sharing options...
Joe Posted November 20, 2009 Author ID:160461 Share Posted November 20, 2009 Unabl to preform anything on my computer. Control center program pops up and will not allow me to do anything until I click on fix problems. One thing that I did notice was just before this happened I went to my start program to restart and one of my recently run programs was a C prompt program. I don't know if that means anything. I am currently working from another computerJoe Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 20, 2009 Root Admin ID:160480 Share Posted November 20, 2009 Please download and burn this CD and put it in the infected computer. Physically shut the power off on it and boot back up to the CD and run it.Avira AntiVir Rescue SystemRequires access to a working computer with a CD/DVD burner to create a bootable CD.Download the Avira AntiVir Rescue System from herePlace a blank CD in your burner and double-click on the downloaded file named rescue_system-common-en.exeIf the above link does not work please try this one: hereThe program will automatically burn the CD for you.Place the burned CD into the affected computer and start the computer from this CD.On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.Click on the Configuration button.Select Scan all filesSelect Try to repair infected files and Rename files, if they cannot be removedSelect Scan for dialersSelect Scan for joke programs (Jokes)Select Scan for gamesSelect Scan for spyware (SPR)[*]Click on Virus scanner[*]Click on Start scanner at the bottom of the screen[*]Currently the program does not support saving a log. Write down the amount of items for Records, Suspect files, and WarningsThe Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore and is updated several times a day so that the most recent security updates are always available.Possible solutions to Screen Resolution and other issuesPlease see the post here if you're unable to view the entire screen of Avira.You can also review this one Fixed Rescue CD Resolution Probs with Dell VideoCurrently only the German keyboard is supported. Command Line not working English keyboards require work arounds.Some computers attempt to mount the floppy even though they don't have one. You may need to go in to the BIOS and disable the floppy drive in order to mount your hard drive for scanning. Link to post Share on other sites More sharing options...
Joe Posted November 20, 2009 Author ID:160554 Share Posted November 20, 2009 I'm not sure how to start from that CD Do I just put it in the drive and start the computer normally and the CD does it automatically? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 21, 2009 Root Admin ID:160571 Share Posted November 21, 2009 You may need to press an F KEY or other to start from CD or you may need to go into the BIOS and set it so that it will boot from CD first.What MFG, Make, Model computer do you have? Link to post Share on other sites More sharing options...
Joe Posted November 21, 2009 Author ID:160572 Share Posted November 21, 2009 figured it out doing it now Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 21, 2009 Root Admin ID:160591 Share Posted November 21, 2009 Great. I'll try to check back on you again later tonight if I can. Link to post Share on other sites More sharing options...
Joe Posted November 21, 2009 Author ID:160595 Share Posted November 21, 2009 Ran the program The numbers were: Records 62Suspect files 0warnings 6nothing was deleted or quarantinedComputer still doesn't responnd to anything Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 21, 2009 Root Admin ID:160607 Share Posted November 21, 2009 Can you start in Safe Mode? Shut down the computer and tap the F8 key while it's booting up and you should get a menu to select SAFE MODE.Then see if you can type or run or do stuff. Link to post Share on other sites More sharing options...
Joe Posted November 21, 2009 Author ID:160752 Share Posted November 21, 2009 Tried to start up in safe mode won't start up says a problem has been detected and windows has been shut down to prevent damage to your computerjoe Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 21, 2009 Root Admin ID:160875 Share Posted November 21, 2009 Do you have a copy of the Windows installation CD ? Link to post Share on other sites More sharing options...
Joe Posted November 21, 2009 Author ID:160885 Share Posted November 21, 2009 yes I have a reinstallation CD Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 22, 2009 Root Admin ID:160998 Share Posted November 22, 2009 A re-installation disk is not the same as the original install disk. If you have an OEM MFG disk it is designed only to reinstall the OS and often will reformat the drive as part of that process.If you're unable to run in Safe Mode or Normal mode and run any tool then you don't have too many choices.We can try some other boot cd tools if you want to try that though.Please try downloading and burning this CD and scan with it and see if it makes any difference.http://www.freedrweb.com/livecd/ Link to post Share on other sites More sharing options...
Joe Posted November 22, 2009 Author ID:161120 Share Posted November 22, 2009 I am running windows XP. I have installation disks for windows 98 and 95 am currently looking for XP. I don't know if that helpsJoe Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 22, 2009 Root Admin ID:161131 Share Posted November 22, 2009 You need the XP CD normal installation CD so that we can attempt a repair if needed or start in the Recovery Console if needed, though it has no registry support Link to post Share on other sites More sharing options...
Joe Posted November 22, 2009 Author ID:161133 Share Posted November 22, 2009 Ok give me a day and I will see what I can do Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 25, 2009 Root Admin ID:162299 Share Posted November 25, 2009 Please post an update and let me know what's going on. Thanks. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 27, 2009 Root Admin ID:163089 Share Posted November 27, 2009 Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you. Link to post Share on other sites More sharing options...
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