Version 4 with Separate Malware VPN running

[Doesntwork]

After much ado trying to get my vpn running in version 5 I finally learned it would not work with version 5.

I have it running (I think) by going back to the latest version 4 and a vpn version that purports to run in version 4, 

 

When I did the vpn activate it took me through a demo which (I believe) got me running in vpn with a server in Los Angeles. 

 

My question is this: while running in version 4 (whatever latest is according to mwb) how can I see if the vpn is actually running and how can i access the vpn settings to change what server I want to be running under. Sounds like it could be a simple thing, but not for me. 

 

Help please. 
 

[Malwarebytes]

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[Porthos]

34 minutes ago, Doesntwork said:

My question is this: while running in version 4 (whatever latest is according to mwb) how can I see if the vpn is actually running and how can i access the vpn settings to change what server I want to be running under. Sounds like it could be a simple thing, but not for me. 

You should have a separate icon in your system tray for the VPN.

Edited March 20 by Porthos

[Porthos]

@Doesntwork Here is the user guide. https://support.malwarebytes.com/hc/en-us/articles/360045575874-Malwarebytes-Privacy-VPN-for-Windows-guide

[Doesntwork]

16 minutes ago, Porthos said:

You should have a separate icon in your system tray for the VPN.

I will attemp to post a screenshot (overlaid on this thread). it is the default result I get when I enter malwarebytes to see what is going on. I have looked at the choices to the right side of the small screen inserted. i see not choices (not even in the settings) icon to see any mention of the fact I even have a vpn attached to the main program. 

If I had to attach one word to the whole malwarebytes world I would have to say MONOLITHIC. Additonal words would be MERRY-GO-ROUND (though there is no joy there). 

 

Thanks for trying to help. Can you (or anyone else) provide more help?

 

[Doesntwork]

[Porthos]

@Doesntwork Unlike Malwarebytes 5 Version 4 is separate from the main interface. Separate program and separate icon.

Do you have the following icon on your desktop? it is the VPN icon.

Have you installed the privacy program yet?

[Porthos]

@Doesntwork What is this icon on your taskbar?

It would be easier to assist you if you would provide the logs I requested in your other topic.

 

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Thank you

Edited March 20 by Porthos

[Doesntwork]

51 minutes ago, Porthos said:

@Doesntwork Unlike Malwarebytes 5 Version 4 is separate from the main interface. Separate program and separate icon.

Do you have the following icon on your desktop? it is the VPN icon.

Have you installed the privacy program yet?

I do not have the mwb privacy icon in my taskbar. I will look to see if it is on the desktop. 

 

I thought I had activated the vpn through a "help demo" that had popped up. I stepped through it and it seemed to actually activate the vpn and gave me the option to change the server location to go to another city. After I chose the different city it seemed to go on through. 

 

As I have noted before, this whole mwb landscape is a land mine of help screens, "lastest" version links, etc. BUT hey, I used Norton for decades without error so I thought I would give this a try. Not a fun experience. NOW I will check my desktop to see if the Privacy button is there if no where else. I will report back here one way or the other. Stay tuned. 

[Doesntwork]

Don't know if this will attach itself to my post above, but hey..why not?

 

I have never minded asking for help and I am pretty good about admitting mistakes too, but it only took about 3 posts in this thread to get a response from an actual person (the icon for "privacy" on the desktop...to take me in the right direction.

I found it on the desktop loaded it also to the taskbar at the bottom of the windows screen. It worked...I went through the steps (only about 3) it actually showed the change in server city I made. I slid the brown bar to on and it worked. 

Considering I was originally in mwb 5 (much more graphic) when this tragic story unfolded, I don't feel so bad, In 5 you could see everything you had (even if one could never actually activate the vpn (something mwb forgot to mention when they sold me the separate vpn) going back to 4 and then getting the help here made it work. 

 

Many thanks to the actual human being who helped me and allowed me to enter yet another "latest" help guide.

 

Can't thank you enough. 

 

[Porthos]

4 minutes ago, Doesntwork said:

Considering I was originally in mwb 5 (much more graphic) when this tragic story unfolded, I don't feel so bad, In 5 you could see everything you had (even if one could never actually activate the vpn (something mwb forgot to mention when they sold me the separate vpn) going back to 4 and then getting the help here made it work. 

I suggest you contact support and ask them to combine your subscriptions if they are both yearly so that in the future you can use the all-in-one interface of MB5.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

[Doesntwork]

2 minutes ago, Porthos said:

I suggest you contact support and ask them to combine your subscriptions if they are both yearly so that in the future you can use the all-in-one interface of MB5.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

Thanks Porthos for this last bit of advice. It seems very  valid. Yes both my mwb's are yearly.  Too bad mwb can't automate something like combining the two pieces for future working enviorment when they eventually get everything combined into one package. Just boggles my mind a bit. 

In reference to your comment about how long it takes for a ticket to respond, but first 2 of 5 tickets they responded with they couldn't find my email address or the fact I had bought a program. Oh well, even older companies have built in glitches I guess. For this 80 year old who remembers working in DOS and the original Windows in the mid-eighties it's hard to accept a monolith these days. 

I don't think I will be posting again as I intend to let the program (and the SEPARATE VPN) to their job. 

 

 

[Porthos]

5 minutes ago, Doesntwork said:

but first 2 of 5 tickets they responded with they couldn't find my email address or the fact I had bought a program.

The email to use is the one that was used on the Malwarebytes site to purchase the programs. I have seen when paypal was used for payment and not an actual credit card the paypal email address was the account address for MB.

 

[Doesntwork]

19 minutes ago, Porthos said:

The email to use is the one that was used on the Malwarebytes site to purchase the programs. I have seen when paypal was used for payment and not an actual credit card the paypal email address was the account address for MB.

 

Yep, I used the emails from mwb to ask my questions and of course opening a ticket gave me direct contact with them. I am willing to take the heat for problem(s) I might have created, but the folks I was paying money to didn't help much either. Will see how it all plays out. Both the things I bought from them (at this point only marginally connected to each other) are working and a year will go buy in a blink... But maybe they will come out with a combo program and vpn before that year is up. And yes, I should probably have them "combine" the two right now, but I will wait a bit to  allow me to reflect again on WHY they can't do that themselves. No need for any more responses....I am as happy now as I wanted to be and I will settle for that. 

 

[Porthos]

4 hours ago, Doesntwork said:

But maybe they will come out with a combo program and vpn before that year is up.

There is one already. It is called Premium Plus.