Guest toomanyviruses Posted November 17, 2009 ID:158745 Share Posted November 17, 2009 I just downloaded Malwarebytes on my computer to get rid of Antivirus Plus. I did a full scan and got 103 infections! I clicked remove all but it a box came up and said something like "You need these files and if you delete them (the old version) they will be replaced or something. Then it said to put in the Windows XP CDROM." I have no idea what they are talking about! Please I need help...Heres some more information about my computer...Its pretty old and slowALOT of viruses hit before (and I think they are still there)Viruses like SECURITY TOOL, ANTIVIRUS PLUS, ANTIVIRUS PROHow do I get rid of the viruses??? Link to post Share on other sites More sharing options...
prairie dog Posted November 17, 2009 ID:158749 Share Posted November 17, 2009 Hello, and welcome to Malwarebytes.orgWe don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available.After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org Link to post Share on other sites More sharing options...
Guest toomanyviruses Posted November 17, 2009 ID:158750 Share Posted November 17, 2009 I just downloaded Malwarebytes on my computer to get rid of Antivirus Plus. I did a full scan and got 103 infections! I clicked remove all but it a box came up and said something like "You need these files and if you delete them (the old version) they will be replaced or something. Then it said to put in the Windows XP CDROM." I have no idea what they are talking about! Please I need help...Heres some more information about my computer...Its pretty old and slowALOT of viruses hit before (and I think they are still there)Viruses like SECURITY TOOL, ANTIVIRUS PLUS, ANTIVIRUS PROHow do I get rid of the viruses??? sad.gif Link to post Share on other sites More sharing options...
Guest toomanyviruses Posted November 17, 2009 ID:158751 Share Posted November 17, 2009 I just downloaded Malwarebytes on my computer to get rid of Antivirus Plus. I did a full scan and got 103 infections! I clicked remove all but it a box came up and said something like "You need these files and if you delete them (the old version) they will be replaced or something. Then it said to put in the Windows XP CDROM." I have no idea what they are talking about! Please I need help...Heres some more information about my computer...Its pretty old and slowALOT of viruses hit before (and I think they are still there)Viruses like SECURITY TOOL, ANTIVIRUS PLUS, ANTIVIRUS PROHow do I get rid of the viruses??? Link to post Share on other sites More sharing options...
Guest toomanyviruses Posted November 17, 2009 ID:158755 Share Posted November 17, 2009 I just downloaded Malwarebytes on my computer to get rid of Antivirus Plus. I did a full scan and got 103 infections! I clicked remove all but it a box came up and said something like "You need these files and if you delete them (the old version) they will be replaced or something. Then it said to put in the Windows XP CDROM." I have no idea what they are talking about! Please I need help...Heres some more information about my computer...I just did another scan and now the infections are smaller, I still get the error and the virus is still there. What do I do?Its pretty old and slowALOT of viruses hit before (and I think they are still there)Viruses like SECURITY TOOL, ANTIVIRUS PLUS, ANTIVIRUS PROHow do I get rid of the viruses??? Link to post Share on other sites More sharing options...
Guest toomanyviruses Posted November 17, 2009 ID:158756 Share Posted November 17, 2009 I just downloaded Malwarebytes on my computer to get rid of Antivirus Plus. I did a full scan and got 103 infections! I clicked remove all but it a box came up and said something like "You need these files and if you delete them (the old version) they will be replaced or something. Then it said to put in the Windows XP CDROM." I have no idea what they are talking about! Please I need help...Heres some more information about my computer...I just did another scan and now the infections are smaller, I still get the error and the virus is still there. What do I do?I need the computer to work by tomorrow for my work!Its pretty old and slowALOT of viruses hit before (and I think they are still there)Viruses like SECURITY TOOL, ANTIVIRUS PLUS, ANTIVIRUS PROHow do I get rid of the viruses??? Link to post Share on other sites More sharing options...
Guest toomanyviruses Posted November 17, 2009 ID:158757 Share Posted November 17, 2009 I just downloaded Malwarebytes on my computer to get rid of Antivirus Plus. I did a full scan and got 103 infections! I clicked remove all but it a box came up and said something like "You need these files and if you delete them (the old version) they will be replaced or something. Then it said to put in the Windows XP CDROM." I have no idea what they are talking about! Please I need help...Heres some more information about my computer...I just did another scan and now the infections are smaller, I still get the error and the virus is still there. What do I do?I need the computer to work by tomorrow for my work!Its pretty old and slowALOT of viruses hit before (and I think they are still there)Viruses like SECURITY TOOL, ANTIVIRUS PLUS, ANTIVIRUS PROHow do I get rid of the viruses??? Link to post Share on other sites More sharing options...
Guest toomanyviruses Posted November 17, 2009 ID:158758 Share Posted November 17, 2009 I just downloaded Malwarebytes on my computer to get rid of Antivirus Plus. I did a full scan and got 103 infections! I clicked remove all but it a box came up and said something like "You need these files and if you delete them (the old version) they will be replaced or something. Then it said to put in the Windows XP CDROM." I have no idea what they are talking about! Please I need help...Heres some more information about my computer...I just did another scan and now the infections are smaller, I still get the error and the virus is still there. What do I do?I need the computer to work by tomorrow for my work!Its pretty old and slowALOT of viruses hit before (and I think they are still there)Viruses like SECURITY TOOL, ANTIVIRUS PLUS, ANTIVIRUS PROHow do I get rid of the viruses??? Link to post Share on other sites More sharing options...
Guest toomanyviruses Posted November 17, 2009 ID:158759 Share Posted November 17, 2009 I just downloaded Malwarebytes on my computer to get rid of Antivirus Plus. I did a full scan and got 103 infections! I clicked remove all but it a box came up and said something like "You need these files and if you delete them (the old version) they will be replaced or something. Then it said to put in the Windows XP CDROM." I have no idea what they are talking about! Please I need help...Heres some more information about my computer...I just did another scan and now the infections are smaller, I still get the error and the virus is still there. What do I do?I need the computer to work by tomorrow for my work!Its pretty old and slowALOT of viruses hit before (and I think they are still there)Viruses like SECURITY TOOL, ANTIVIRUS PLUS, ANTIVIRUS PROHow do I get rid of the viruses??? Link to post Share on other sites More sharing options...
Guest toomanyviruses Posted November 17, 2009 ID:158760 Share Posted November 17, 2009 I just downloaded Malwarebytes on my computer to get rid of Antivirus Plus. I did a full scan and got 103 infections! I clicked remove all but it a box came up and said something like "You need these files and if you delete them (the old version) they will be replaced or something. Then it said to put in the Windows XP CDROM." I have no idea what they are talking about! Please I need help...Heres some more information about my computer...I just did another scan and now the infections are smaller, I still get the error and the virus is still there. What do I do?I need the computer to work by tomorrow for my work!Its pretty old and slowALOT of viruses hit before (and I think they are still there)Viruses like SECURITY TOOL, ANTIVIRUS PLUS, ANTIVIRUS PROHow do I get rid of the viruses??? Link to post Share on other sites More sharing options...
Guest toomanyviruses Posted November 17, 2009 ID:158768 Share Posted November 17, 2009 I really need someones help. I dont know what to post on here! Here is my problemI just downloaded Malwarebytes on my computer to get rid of Antivirus Plus. I did a full scan and got 103 infections! I clicked remove all but it a box came up and said something like "You need these files and if you delete them (the old version) they will be replaced or something. Then it said to put in the Windows XP CDROM." I have no idea what they are talking about! Please I need help...Heres some more information about my computer...I just did another scan and now the infections are smaller, I still get the error and the virus is still there. What do I do?I need the computer to work by tomorrow for my work!Its pretty old and slowALOT of viruses hit before (and I think they are still there)Viruses like SECURITY TOOL, ANTIVIRUS PLUS, ANTIVIRUS PROHow do I get rid of the viruses??? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 17, 2009 Root Admin ID:158770 Share Posted November 17, 2009 Well first off you should STOP posting all over the board. Slow down and read a little bit so that we can help you.We don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available.After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org Link to post Share on other sites More sharing options...
GT500 Posted November 17, 2009 ID:158779 Share Posted November 17, 2009 Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.orgI would like to emphasis two things here: When it comes to malware removal, you will get much faster support on our helpdesk than on our forum. We help all users for free on the helpdesk. Paid users, free users, it does not matter. All of them are important to us, and all of them get the same level of support.Please, send an e-mail to our helpdesk at support@malwarebytes.org and we will do everything we can to help you resolve this issue. You do not need to wait for support on the forums.Now please bear in mind that we do not answer immediately on the helpdesk either. When it comes to malware removal the wait time on the helpdesk can be anywhere from one hour to 8 hours (depending on how busy we are, and how many of us are working tickets at that time), but on the forums that wait time is often more than two days, and that is far too long for a paying customer to wait.The reason for the difference in wait times is that on the forums the time put in to help users is mostly volunteer time (even among our own employees), whereas on the helpdesk we are paid specifically to answer support requests from users there and thus most of our working time is spent there. Link to post Share on other sites More sharing options...
Guest toomanyviruses Posted November 17, 2009 ID:158782 Share Posted November 17, 2009 Ok thanks. I stopped. When I downloaded Malware, I didn't check the * Update Malwarebytes' Anti-Malware * Launch Malwarebytes' Anti-Malwareis that ok?Well first off you should STOP posting all over the board. Slow down and read a little bit so that we can help you.We don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available.After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org Link to post Share on other sites More sharing options...
Guest toomanyviruses Posted November 17, 2009 ID:158783 Share Posted November 17, 2009 Thanks!I would like to emphasis two things here: When it comes to malware removal, you will get much faster support on our helpdesk than on our forum. We help all users for free on the helpdesk. Paid users, free users, it does not matter. All of them are important to us, and all of them get the same level of support.Please, send an e-mail to our helpdesk at support@malwarebytes.org and we will do everything we can to help you resolve this issue. You do not need to wait for support on the forums.Now please bear in mind that we do not answer immediately on the helpdesk either. When it comes to malware removal the wait time on the helpdesk can be anywhere from one hour to 8 hours (depending on how busy we are, and how many of us are working tickets at that time), but on the forums that wait time is often more than two days, and that is far too long for a paying customer to wait.The reason for the difference in wait times is that on the forums the time put in to help users is mostly volunteer time (even among our own employees), whereas on the helpdesk we are paid specifically to answer support requests from users there and thus most of our working time is spent there. Link to post Share on other sites More sharing options...
GT500 Posted November 17, 2009 ID:158784 Share Posted November 17, 2009 Ok thanks. I stopped. When I downloaded Malware, I didn't check the * Update Malwarebytes' Anti-Malware * Launch Malwarebytes' Anti-Malwareis that ok?It is OK as long as you made sure to update manually before running a scan. Link to post Share on other sites More sharing options...
Guest toomanyviruses Posted November 17, 2009 ID:158785 Share Posted November 17, 2009 How do I update it? Is it free?Another thing, how do I delete a question that I posted on the board?It is OK as long as you made sure to update manually before running a scan. Link to post Share on other sites More sharing options...
GT500 Posted November 17, 2009 ID:158789 Share Posted November 17, 2009 How do I update it? Is it free?Open Malwarebytes' Anti-Malware, click on the 'Update' tab, click the button that says "Check for Updates".Updates are always free. Another thing, how do I delete a question that I posted on the board?Find a moderator or and administrator, click on their name, and click on "Send Message". Send a message with a link to the post you want deleted. Link to post Share on other sites More sharing options...
Guest toomanyviruses Posted November 17, 2009 ID:159089 Share Posted November 17, 2009 Thanks soo much!Open Malwarebytes' Anti-Malware, click on the 'Update' tab, click the button that says "Check for Updates".Updates are always free. Find a moderator or and administrator, click on their name, and click on "Send Message". Send a message with a link to the post you want deleted. Link to post Share on other sites More sharing options...
GT500 Posted November 17, 2009 ID:159113 Share Posted November 17, 2009 Thanks soo much!You are quite welcome. Link to post Share on other sites More sharing options...
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