WaterWha1es Posted January 11 ID:1610697 Share Posted January 11 Link to post Share on other sites More sharing options...
JSntgRvr Posted January 11 ID:1610701 Share Posted January 11 Please do the following so that we may take a closer look at your system. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool The tool will also download and run a file named FRSTEnglish. Please allow it to do so. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
WaterWha1es Posted January 11 Author ID:1610703 Share Posted January 11 Here is the file requested mbst-grab-results.zip Link to post Share on other sites More sharing options...
WaterWha1es Posted January 11 Author ID:1610705 Share Posted January 11 Oh, It also seemed to block virustotal Link to post Share on other sites More sharing options...
Solution JSntgRvr Posted January 11 Solution ID:1610707 Share Posted January 11 Welcome I'll be helping you with your computer. Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding. Please take note of the guidelines for this fix: Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer. Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me. Please read ALL instructions carefully and perform the steps fully and in the order they are written. If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean. Continue to read and follow my instructions until I tell you that your machine is clean. If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed. Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. Let's begin... Please remove the following program App Explorer (HKU\S-1-5-21-2487621010-2276235145-2872234909-1001\...\Host App Service) (Version: 0.273.4.677 - SweetLabs) The tool saved FRST64.exe on this location: C:\Users\kakar\Downloads renamed as FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64.exe is saved. Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Download AdwCleaner and save it to your desktop. Double click AdwCleaner.exe to run it. When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window by clicking their button to the far-right for ON status Delete IFEO keys Delete tracing keys Delete Prefetch files Reset Proxy Reset IE Policies Reset Chrome policies Reset Winsock Reset HOSTS file Click Scan Now ... When the scan has finished a Scan Results window will open. Click Cancel (at this point do not attempt to Quarantine anything that is found) Now click the Log Files tab ... Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number) A Notepad file will open containing the results of the scan. Please attach the file in your next reply. Link to post Share on other sites More sharing options...
JSntgRvr Posted January 11 ID:1610770 Share Posted January 11 Is the issue resolved? Link to post Share on other sites More sharing options...
JSntgRvr Posted January 22 ID:1612842 Share Posted January 22 Stale Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 22 Root Admin ID:1612852 Share Posted January 22 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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