PUA:Win32/GameTool

[BrazilianGuy]

Hello, i want help to remove this virus PUA:Win32/GameTool, but i don't know how remove, my brother install a game in my computer and i get this virus and othe, so i want help for remove this virus, sorry for my bad english, isnt my first language...

[AdvancedSetup]

Hello  and      @BrazilianGuy

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Removing pesky malware can be an involved set of tasks over separate runs. Have much patience. Follow my directions. 
• Please follow all steps in the provided order and post back all requested logs.
• Please attach all log files to your post, unless otherwise requested.
• Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
• Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
• Before we start, please make sure that you have an external backup of all private data.
• Do not run online games while your case is ongoing. Do not do any free-wheeling of risky web-surfing.
• Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you unless requested.
• Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim.
  Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. 
  If there are any on the system you should uninstall them before we proceed.  
• If your system is running Discord, or P2P Torrent software, please be sure to Exit out of it while this case is on-going.

Do these two steps so that ALL Folders & Files are set to SHOW, plus also, Turn OFF Windows Fast start.

Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/
 

• Next, please restart Windows

• Please be patient and stick with me until I give you the "all clear" or otherwise indicate all is good

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting. This is a report only.

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system security.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you

 

 

[BrazilianGuy]

Sorry, but i already solved the problem, i used Malwarebytes, MSEF and adwcleaner, but i have a question, i found this virus because Windows defender alert me, so i clicked on remove it but now im in doubt, when i click on remove, it remove the virus pop-up or does it remove the virus?

[AdvancedSetup]

In most cases it's not really a virus. If you grab the logs I requested I may be able to tell what was going on.

Thanks

 

 

[BrazilianGuy]

[BrazilianGuy]

I'm Brazilian, so these parts that are written "baixo" are written low, so it means that the risk level is low.

[AdvancedSetup]

PUA is for (Possibly Unwanted Application) - in most cases not an actual direct threat to the system.