enquiring minds and the apparent demise of whathetech.com

[denno]

greetings

well, for one, got several keyboard problems, pls exxcuse typos!

I do run malwarebytes and don't get what seem to be specificc viruses etc,, but every so often everything is slow, some functions don't work,, this that 'n' the other...

I have gone to whatthetech. for help for years; they seem to be down or mmessed up...

they would have me run a couple scan programms and read the result and then send me sommething to run a couple timmes and things would be better..  No real idea what they were seeing or fixing..

Ccan I get such results here,, though the process seems different.?.  And I'm not sure it's all "infections"-----maybe ccode gone bad?  dunno...

seems sommewhat mmore dIY here?  anyway,,, lost mmy go-to and looking for advvvice. 

Thank you

denno

[Porthos]

2 hours ago, denno said:

they would have me run a couple scan programms and read the result and then send me sommething to run a couple timmes and things would be better..  No real idea what they were seeing or fixing..

We have a dedicated section here for that. https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/

Edited October 15, 2023 by Porthos

[Porthos]

2 hours ago, denno said:

but every so often everything is slow, some functions don't work,, this that 'n' the other...

We can also look over that as well.

Please do the following so that we may take a closer look at your system.

Please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
  
   

Thank you

[Porthos]

@denno A possible cause for your keyboard issue other than needing a new keyboard is the laptop battery can bloat and press the keyboard from the inside.

What exact model is this laptop?

 

[denno]

Dell 

15 55792
inspiron 5579

64 bit

[Porthos]

I would try a cheap working USB keyboard first and see if the issue remains. If that corrects the issue, the problem is the hardware of the computer.

Then you will have to decide if you can open the computer or would you have to pay someone else to do it for you.

 

[denno]

Can do.  Thanks.