Intermittent very slow upload speeds, Virus?

[Dekin00]

Am I crazy or do you think I'm being targeted?

[AdvancedSetup]

Did you download that file? It shows to be in your downloads folder.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

[Dekin00]

I get this alert when I try to run it

Windows protected your PC
Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk.

App:
FRST64.exe
Publisher:  
Unknown publisher

Windows protected your PC

Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk.

 

App:
Publisher:

[Dekin00]

attached both for farbar scan

Addition.txt FRST.txt

[AdvancedSetup]

The file in question is as shown and appears to be more than one copy.

C:\Users\AGR\Downloads\alan-george Secure Doc (1).html

C:\Users\AGR\Downloads\alan-george Secure Doc (2).html

C:\Users\AGR\Downloads\alan-george Secure Doc.html

Did you create or download those files?

If these were not created by you then I'd recommend you delete them

 

Then run the following scan

 

 

Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop.

(Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021)

Download: Kaspersky Virus Removal Tool

https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe

How to run a scan with Kaspersky Virus Removal Tool 2020
https://support.kaspersky.com/15674

How to run Kaspersky Virus Removal Tool 2020 in the advanced mode
https://support.kaspersky.com/15680

How to restore a file removed during Kaspersky Virus Removal Tool 2020 scan
https://support.kaspersky.com/15681

 

Select the     Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt   Note the space between KVRT.exe and -dontencrypt C:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box.   That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file. Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply. To start the scan select OK in the "Run" box. A EULA window will open, tick all confirmation boxes then select "Accept" In the new window select "Change Parameters" In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start... When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue" When complete, or if nothing was found select "Close" Attach the report information as previously instructed...   Thank you

 

 

[Dekin00]

I can't find those files when I search in that folder

[Dekin00]

said nothing found

report_2023.09.24_09.40.53.txt

[AdvancedSetup]

Please run this scanner from Microsoft.

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
• The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found.

 

Thank you

 

[Dekin00]

msert.log

[Dekin00]

Should I start with a fresh install of windows? Keeping the files would likely only copy the issue I believe, but I need to do something here. Apps aren't working any more

[AdvancedSetup]

Yes, that would be my recommendation.

Back up any personal data you want to keep to an external USB hard drive.

Then do a CLEAN install of Windows.

 

 

Clean Install Windows 10 & 11 (2023)
https://answers.microsoft.com/en-us/windows/forum/all/clean-install-windows-10-11-2023/1c426bdf-79b1-4d42-be93-17378d93e587

Also, please review the following topic

Bypass Microsoft Online Account Creation during installation of Windows 11
https://forums.malwarebytes.com/topic/296613-bypass-microsoft-online-account-creation-during-installation-of-windows-11/

 

 

 

[Dekin00]

I have a question then, I use onedrive that syncs my files automatically. Would there be any concern that those files are infected? When I set up the laptop again those files will automatically sync in the clean install.

[AdvancedSetup]

I don't think they are. Microsoft scans all your OneDrive files too.

 

[Dekin00]

done, I have a question though. With remote access disabled in my router, is someone still able to compromise it? Is there any way to scan the other wifi enabled devices on my network to discover if anything has been compromised? I understand you're focusing on workstations here, and I think we've done everything we can but there still seems to be issues somewhere. If other devices are compromised, nothing I do on any one computer will help. Any thoughts are appreciated.

Also, is there anything I should be running in addition to malwarebytes and defender as a precaution? Thanks for your help

[AdvancedSetup]

We try to provide basic assistance but if you have full fledged network and multiple stations attacked and having issues controlling it then you might want to seek out local security to come into the home and assist.

Normally most people don't have that kind of an issue.

Her are some basic guidelines for a router 

 

 

If you own your own router and are not renting it from your Internet Service Provider

Please ensure that you have the user manual for your router. Then perform a factory reset.

How To Reset Your Router
https://setuprouter.com/networking/how-to-reset-your-router/

Depending on one's preferences and the Router's capabilities please consider the following.

• Disable acceptance of ICMP Pings
• Change the Default Router password using a Strong Password
• Use a Strong WiFi password on WPA2 using AES encryption or Enable WPA3 if it is an option.
• Disable Remote Management
• Create separate WiFi networks for groups of devices with similar purposes to prevent an entire network of devices from being compromised if a malicious actor is able to gain unauthorized access to one device or network.
  Example: Keep IoT devices on one network and mobile devices on another.
• Change the network name (SSID).  Do not use your; Name, Postal address or other personal information.  Make it unique or whimsical and known to your family/group.
• Is the Router Firmware up-to-date ?  Updating the firmware mitigates exploitable vulnerabilities.
• Specifically set Firewall rules to BLOCK;   TCP and UDP ports 135 ~ 139, 445, 1234, 3389, 5555 and 9034
• Document passwords created and store them in a safe but accessible location.

 

 

 

 

Let me get some new logs for your current new computer build, please

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you

 

[Dekin00]

mbst-grab-results.zip

[AdvancedSetup]

Very sorry for the delay @Dekin00

It looks like I missed the system alert that you had replied.

How are things going? Were you able to get this issue resolved?

 

[AdvancedSetup]

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Tips to help protect from infection

Thanks