pc rebooted without showing restart screen randomly

[PureGamma]

Not sure what happened, all the sudden my pc monitor turned black and rebooted, no restart screen showed. A little spooked out and want some help..

[Porthos]

Did you ever reinstall Windows like you said you would?

 

[PureGamma]

28 minutes ago, Porthos said:

Did you ever reinstall Windows like you said you would?

 

yes i did a decent while back

[Porthos]

@PureGamma Was that done AFTER June 23?

 

Please do the following so that we may take a closer look at your system.

Please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
  
   

Thank you

[PureGamma]

6 minutes ago, Porthos said:

@PureGamma Was that done AFTER June 23?

 

Please do the following so that we may take a closer look at your system.

Please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
  
   

Thank you

Uhh just realized that post was for a different computer, so ignore that.

 

[PureGamma]

mbst-grab-results.zip

[Porthos]

@PureGamma You have many system errors. It seems at one time you have removed Edge also.

Edge shares important files with the rest of the OS.

[PureGamma]

6 hours ago, Porthos said:

@PureGamma You have many system errors. It seems at one time you have removed Edge also.

Edge shares important files with the rest of the OS.

Okay, what should I do

[PureGamma]

you can close this, im reinstalling windows

[Porthos]

2 hours ago, PureGamma said:

you can close this, im reinstalling windows

Come back after you reinstall Windows and we will see how it looks.

[PureGamma]

16 minutes ago, Porthos said:

Come back after you reinstall Windows and we will see how it looks.

Alright, will do

[PureGamma]

11 hours ago, Porthos said:

@PureGamma Was that done AFTER June 23?

 

Please do the following so that we may take a closer look at your system.

Please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
  
   

Thank you

do you want me to run this again and send the results after reinstall is complete?

[Porthos]

1 hour ago, PureGamma said:

do you want me to run this again and send the results after reinstall is complete?

Yes

[PureGamma]

Okay back after reinstalling, sending in a second

[PureGamma]

mbst-grab-results.zip

[Porthos]

Ok looks good just do the following.

Turn off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

Turn off the following in Malwarebytes so Windows security will run alongside Malwarebytes.

[PureGamma]

33 minutes ago, Porthos said:

Ok looks good just do the following.

Turn off fast startup in Windows. Then restart.

 

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

Turn off the following in Malwarebytes so Windows security will run alongside Malwarebytes.

 

 

okay

[PureGamma]

Okay turned off fast startup and changed setting in malwarebytes. If you don't mind me asking, what does turning off fast startup do?

[Porthos]

7 hours ago, PureGamma said:

If you don't mind me asking, what does turning off fast startup do?

Since the inception of Windows 8, all the way so far into Win 11, Windows no longer actually shuts down when you tell the computer to shut down. They go into a hybrid sleep mode.

Many programs need a shutdown not the hybrid sleep that fast startup uses.