I'm getting "website blocked due to trojan"

[bobodada]

as the txt file, am I infected?. Already scanned with antivirus, adware nothing found. Thank you, sorry for my bad English.

clayroot2016.linkpc.net.txt

[MKDB]

Hello @bobodada  and 

 

My name is MKDB and I will assist you.

 

 

Some ground rules:

• Please follow the steps in the given order and post back the log files.
• Please attach all log files into your post.
• Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
• Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
• Searching, detecting and removing malware isn't instantaneous and there is no guarantee to repair every system. Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Please be patient and stick with me until I give you the "all clear".
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
• As English is not my native language, please do not use slang or idoms. It may be hard for me to understand.
• If you do not respond within 4 days, your topic will be closed.

 

 

 

Step 1

• Please download the Malwarebytes Support Tool (MBST).
• Run MBST and accept license agreement.
• In the left navigation pane of MBST, click Advanced.
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine.
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply.

 

 

[bobodada]

The first log file is here, Thank youmbst-grab-results.zip

[MKDB]

Thank you @bobodada.

Please give me some time to review your logfiles.

[MKDB]

Ok, let's start with an uninstall and a FRST-fix @bobodada .

 

 

Step 1

The following software interferes with the cleanup, is Adware or Potentially Unwanted Program (PUP) and should be uninstalled.

• Go to Start > Settings > Apps.
• Uninstall the following software:
  • TotalAV
• Let the system reboot at the end.
• If you are not able to uninstall a software component, please let me know.

 

 

 

Step 2

• Please download the attached fixlist.txt file and save it to your download folder, which is C:\users\lingb\Downloads\ in your case.
• You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST again.
• Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files and empty recycle bin.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

[bobodada]

1 hour ago, MKDB said:

Ok, let's start with an uninstall and a FRST-fix @bobodada .

 

 

Step 1

The following software interferes with the cleanup, is Adware or Potentially Unwanted Program (PUP) and should be uninstalled.

• Go to Start > Settings > Apps.
• Uninstall the following software:
  • TotalAV
• Let the system reboot at the end.
• If you are not able to uninstall a software component, please let me know.

 

 

 

Step 2

• Please download the attached fixlist.txt file and save it to your download folder, which is C:\users\lingb\Downloads\ in your case.
• You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST again.
• Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files and empty recycle bin.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

I don't see the attached fixlist.txt file. 

[MKDB]

I'm sorry @bobodada.

If you have finished Step 1 from my last post, please run the following two steps first.

After that, we will run a FRST fix.

Thank you!

 

 

Step 1

Please download AdwCleaner and save it to your desktop.

• Double-click to run it.
• Accept the End User License Agreement.
• Click Scan Now.
• When finished, if items are found please click Next / Quarantine.
• Maybe your PC will be rebooted, AdwCleaner will be opened automatically.
• Click View Log File.
• AdwCleaner will open one log (AdwCleaner[Cxx].txt).
• Please paste the log to your next reply.

 

 

 

Step 2

• Please go to your download folder ( C:\Users\lingb\Downloads\ )
• You will find the file FRSTEnglish.exe (FRST) as well in this folder.
• Run FRST.
• Do not change any settings.
• Press the Scan button.
• FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.

 

 

 

[bobodada]

The TotalAV had uninstalled and I've followed the steps and done the scans 

Thank you

FRST.txt Addition.txt AdwCleaner[C00].txt

[MKDB]

Great @bobodada. 😀

 

Please run the following FRST fix to remove the malware. Moreover, we will check and repair windows system files with this fix. So it will take some time (> 15 min), please be very patient once you started the fix.

Some more steps may probably follow, depending on the results from this first fix.

 

 

Step 1

• Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\lingb\Downloads\ ).

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST again.
• Press the FIX button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Note: This Fix will remove all temporary files and empty recycle bin.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

 

fixlist.txt

[bobodada]

While fixing, there were error popups saying about "c:\windows\conhost.vbs"

Fixlog.txt

[MKDB]

This run was a good one @bobodada.

You're doing really good. These are the next three steps.

Step 1 will finish very fast. Step 2 (ESET) will take some time (> 1 h). Step 3 is a final FRST scan for check up.

 

 

Step 1

• Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\lingb\Downloads\ ).

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST again.
• Press the FIX button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files and empty recycle bin.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

 

Step 2

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

 

• It will start a download of "esetonlinescanner.exe".
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes.
• When prompted for scan type, Click on Full scan. 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

 

 

Step 3

• Run FRST again.
• Do not change any settings.
• Press the Scan button.
• FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.

 

 

 

 

fixlist.txt

[bobodada]

All scans are done and Eset did found something.

Thank you

Fixlog.txt ESET log.txt Addition.txt FRST.txt

[MKDB]

Thanks @bobodada. ESET found some malicious ps and vbs files belonging to the malware.

 

Do you still get the message "website blocked due to trojan" ?

Please run KVRT, thank you!

 

 

Step 1

Download Kaspersky Virus Removal Tool (KVRT) and save to your Desktop.

• Select the Windows Key and R Key together, the Run box should open.
• Copy and paste the following string into the line:

C:\Users\lingb\DESKTOP\KVRT.exe -dontencrypt

• Select „Ok“ in the Run box.
• If the „Windows protected your PC“ window opens, select „More info“. A new windows will open, select „Run anyway“.
• An EULA window from KVRT will open, tick all confirmation boxes then select "Accept".
• A windows from KVRT will open, select "Change Parameters".
• In the new window ensure the following boxes are ticked
  • System memory
  • Startup objects
  • Boot sectors
  • System drive

• Then select "OK" and „Start scan“.

• When completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue".
• Usually, your system needs a reboot to finish the removal process.
• A logfile can be found on your systemdrive (usually C: ), similar like this:

C:\KVRT2020_Data\Reports\report_<data>_<time>.klr

• Right click direct onto that report, select > open with > Notepad.
• Save that file and attach it with your next reply.

 

 

Edited July 29, 2022 by MKDB

[bobodada]

I don't get any "website blocked" since I ran yout first fixlist, thank you so much and I'll try your Kaspersky virus removal anyway. Thanks again. 

[MKDB]

Thanks for your feedback @bobodada.

Please run KVRT for me and post back the logfile. After that, we can finish here and I'll give you some tips for the future.

[bobodada]

The scan was finished anreport_2022.07.30_14.08.56.klr.zipd Kaspersky removal tool found 1 detected

Thank you

[bobodada]

I think I forgot the -dontencrypt , I will do the scan again but I hit delete on the infected, is it ok? 

[bobodada]

This is the second scanned, the infected is gone report_2022.07.30_17.24.33.zip 

Thank you

[MKDB]

Great @bobodada. 🙂

 

Thank you for your cooperation, we're done.

 

Final Step

• Right-Click on FRST64 and choose Rename.
• Rename FRST64 into Uninstall.
• Run Uninstall.
• FRST and it’s files/folders will be deleted.
• If the tool needs a restart, please make sure you let the system restarts normally.

 

 

 

 

A few final recommendations:

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes.