Marko65 Posted June 13, 2022 ID:1520149 Share Posted June 13, 2022 Greetings, My MB is not opening up..I last time I uninstalled and worked was a little slow,but now it's not even opening up..this has been in un going problem that this is happening ..I can't keep to uninstall it each time that this is occurring Any Clues has to why ? Regards, Marko Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 13, 2022 Root Admin ID:1520181 Share Posted June 13, 2022 Hello @Marko65 Let us get some logs, please. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Marko65 Posted June 13, 2022 Author ID:1520185 Share Posted June 13, 2022 Greetings, I've attached the mbst results zip file Cheers Marko mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 13, 2022 Root Admin ID:1520188 Share Posted June 13, 2022 Please uninstall the following programs Bonjour Please run the following fix and post back the FIXLOG.txt file when done Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Marko65 Posted June 13, 2022 Author ID:1520197 Share Posted June 13, 2022 greetings, I downloaded fixlist.txt but i'm confused I've opened the FRST..but don't see the fix option just repair system >> screen shot https://prnt.sc/1Ma7w0y1xO0a I've saved the fixlist.txt to my desktop so far Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 13, 2022 Root Admin ID:1520199 Share Posted June 13, 2022 No, that is our MBST tool. The Farbar scanner looks like this The Farbar program is located here: C:\Users\dabonz\Downloads\FRSTEnglish.exe Right-Click and "Run as administrator" and make sure the FIXLIST.txt file is in that same Downloads folder. Link to post Share on other sites More sharing options...
Marko65 Posted June 13, 2022 Author ID:1520214 Share Posted June 13, 2022 hi, Hope I did this correctly here is the fixlog attached Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 14, 2022 Root Admin ID:1520231 Share Posted June 14, 2022 Great, looks good. Please download the following installer and let me know how this one works now. MB4 Offline Installerhttps://downloads.malwarebytes.com/file/mb4_offline Link to post Share on other sites More sharing options...
Marko65 Posted June 14, 2022 Author ID:1520237 Share Posted June 14, 2022 Greetings, nothing not opening up ...it will eventually like 3 minutes and it just hangs Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 14, 2022 Root Admin ID:1520244 Share Posted June 14, 2022 Hmmm... okay, get me new Farbar logs please. FRST.txt Additions.txt Thanks Link to post Share on other sites More sharing options...
Marko65 Posted June 14, 2022 Author ID:1520245 Share Posted June 14, 2022 this will stay on my screen for like almost like 5 min >>>>https://prnt.sc/hTpwG4H0YTrB Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 14, 2022 Root Admin ID:1520246 Share Posted June 14, 2022 Let me get the new logs Link to post Share on other sites More sharing options...
Marko65 Posted June 14, 2022 Author ID:1520249 Share Posted June 14, 2022 what check mark https://prnt.sc/yRnisi_JlMnQ Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 14, 2022 Root Admin ID:1520250 Share Posted June 14, 2022 Those are fine. Just click on the SCAN button. Then post back these new files FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Marko65 Posted June 14, 2022 Author ID:1520253 Share Posted June 14, 2022 here you go Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 14, 2022 Root Admin ID:1520262 Share Posted June 14, 2022 Please go to Control Panel, Programs, Programs and Features and uninstall the following Bonjour Then run the following Please download the following tool Farbar Service Scanner and run it on the computer with the issuehttp://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ Make sure the following options are checked: Internet Services Windows Firewall System Restore Security Center/Action Center Windows Update Windows Defender Click "Scan" It will create a log (FSS.txt) in the same directory the tool is run. Please attach the log to your next reply. Then run our MBST tool again and gather new logs and post back. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Marko65 Posted June 14, 2022 Author ID:1520265 Share Posted June 14, 2022 here you go FSS.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 14, 2022 Root Admin ID:1520267 Share Posted June 14, 2022 Then run our MBST tool again and gather new logs and post back. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Marko65 Posted June 14, 2022 Author ID:1520271 Share Posted June 14, 2022 here you go mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 14, 2022 Root Admin ID:1520275 Share Posted June 14, 2022 Please uninstall Malwarebytes Then restart the computer Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 14, 2022 Root Admin ID:1520276 Share Posted June 14, 2022 Please run the following updated FIXLIST as before. Then post back the new FIXLOG.TXT Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Marko65 Posted June 14, 2022 Author ID:1520278 Share Posted June 14, 2022 do you want me to uninstall Malwarebytes first ? Link to post Share on other sites More sharing options...
Marko65 Posted June 14, 2022 Author ID:1520284 Share Posted June 14, 2022 I uninstall Malwarebytes first ? rebooted laptop then ran the FRST and rebooted and attaching the Fixlog.txt hope that's what you requested :) Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 14, 2022 Root Admin ID:1520285 Share Posted June 14, 2022 Good, yes that is what I wanted. I have to go eat but will be back later. Please run Farbar again and get me new logs FRST.txt Addition.txt Thanks Link to post Share on other sites More sharing options...
Marko65 Posted June 14, 2022 Author ID:1520286 Share Posted June 14, 2022 here you go buddy :) Addition.txt FRST.txt Link to post Share on other sites More sharing options...
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