dgerson1 Posted May 25, 2022 ID:1517101 Share Posted May 25, 2022 Hi - Please unblock my website gerson.us. Thanks!! Link to post
gonzo Posted May 25, 2022 ID:1517104 Share Posted May 25, 2022 I just successfully went to your website with both Chrome and Firefox, using Malwarebytes Consumer, Business and Browser Guard all installed. No issues. Please provide a screenshot which shows the blockage. Link to post
dgerson1 Posted May 25, 2022 Author ID:1517107 Share Posted May 25, 2022 Hi Gonzo -- Thanks for checking on this for me. I offer tech support and my client reported to me that browser Guard blocked my site. Perhaps Browser Guard delisted my site automatically? Anyway much appreciated!! Link to post
gonzo Posted May 25, 2022 ID:1517109 Share Posted May 25, 2022 It is still possible that a download was blocked. You do have some form of installer available there. Access to a website and access to specific components of a website may be affected differently. If you could confirm whether downloads (if they are possible there) work or are blocked, that would help. Link to post
dgerson1 Posted May 25, 2022 Author ID:1517114 Share Posted May 25, 2022 I will be onsite tomorrow and reply. My client is elderly and couldn't navigate around the block. Most of my clients are friends so its always good to catch up in person. I will reply specifically tomorrow. Thanks again! Link to post
gonzo Posted May 25, 2022 ID:1517117 Share Posted May 25, 2022 Fair enough. I'll look for your reply. Link to post
dgerson1 Posted May 27, 2022 Author ID:1517333 Share Posted May 27, 2022 Hi Gonzo -- I couldn't find evidence for the issue that I noted above. Please close this thread with my gratitude. Many thanks -- Dan Link to post
gonzo Posted May 27, 2022 ID:1517334 Share Posted May 27, 2022 OK. Another note related to this possibility...if the user read a block screen, noticed the "do not block" and clicked that checkbox, it may not repeat itself (depending on whether he said ignore once or ignore always). If this comes up again in the future, that would be a question to ask your users. Link to post
dgerson1 Posted May 27, 2022 Author ID:1517335 Share Posted May 27, 2022 HI Gonzo -- The user clicked the 'do not block' button on my advice but it seemed that the block persisted. That could be due to my client's poor computer skills rather than the software malfunctioning. I appreciate the follow up. I urge my clients to subscribe to MBAM and most do for good reason - reliability and effectiveness. I so appreciate your support! Link to post
dgerson1 Posted June 7, 2022 Author ID:1519122 Share Posted June 7, 2022 HI Gonzo -- I am attaching a photo of a recent block. Its only with PCs that use the browser add-on. Thanks! Dan Link to post
Solution gonzo Posted June 7, 2022 Solution ID:1519128 Share Posted June 7, 2022 That gave me what I needed. I created a whitelist entry for your help.gerson.us site. Please allow 15-30 minutes for changes to take effect. Thanks for following up on this! Link to post
dgerson1 Posted June 7, 2022 Author ID:1519129 Share Posted June 7, 2022 Thanks Gonzo :) Much appreciated. Best Dan Link to post
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