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Windows Subscription to include iPhone access to VPN


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Hello,

Currently my subscription protects my Windows PC via Malwarebytes Premium. If I upgrade my subscription to "Malwarebytes Premium + Privacy". Am I able to use one VPN device for the windows system and the other 2x devices for IOS iPhones. I read that IOS devices were to be purchased separately through the apple store - I just want a single subscription bill to pay for my Malwarebytes payments.

Thank you

Edited by AdvancedSetup
Corrected font issue
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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
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  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
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  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
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If you are having licensing issues, please do the following: 

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For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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4 minutes ago, wilko61 said:

I just want a single subscription bill to pay for my Malwarebytes payments.

You can do that now. You no  longer have to purchase any Malwarebytes product directly from Apple.

This is a new feature.

Edited by Porthos
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If you have your My Account Sign In information, you can sign in with your credentials to activate a subscription purchased from the Malwarebytes Web Store.

Activate using My Account login

  1. Open the Malwarebytes app on your iOS device.
  2. Tap the Settings cog Settings.png.
  3. Tap Already have a subscription.
  4. Input your My Account login information, email address and password.
  5. Tap Sign in to enable the Premium features

https://support.malwarebytes.com/hc/en-us/articles/4543592674835

How to activate the VPN. Activate Malwarebytes Privacy using My Account on iOS

Edited by Porthos
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