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Unable to choose the correct Subscription on IOS


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Small explanation to get to my point...

So I decided to try out the Malwarebytes Privacy VPN 7 day trial to see if I liked it, created an account and started using it, but very soon after, realised I was going to keep using it, and also realised that the price of the subscription for both Malware Bytes Premium+Privacy VPN package was less than what I was paying for just my VPN (from another provider) currently.

 

So I cancelled the Malwarebytes Privacy VPN trial and subscribed to the full MalwareBytes Premium + Malware Bytes Privacy VPN, my Subscriptions look like this, the two devices are my WIndows PC and my Macbook

image.thumb.png.49c705f75c87480eee6da4243d97c2f1.png

 

And here comes my problem, and the reason I am writing this post,

 

When I install MalwareBytes Privacy VPN on my iPhone and click the "I already have a subscription" and login with my credentials, it keeps adding the device to the Expiring soon MalwareBytes Privacy VPN trial, and not to the Malwarebytes Premium + Privacy VPN subscription.

 

I have tried everything and it always (on the iPhone) defaults to the first subscription it sees which is the trial that is expiring.

 

How can I get it to add to the correct Subscription ? is there anyway to completely delete the trial one from showing up under Subscriptions ?

 

 

 

 

 

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16 minutes ago, KingTut said:

How can I get it to add to the correct Subscription ? is there anyway to completely delete the trial one from showing up under Subscriptions ?

I think support will have to deal with this issue.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

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