Can't find malwares again

[Issei]

I had my pc infected with trojans,etc.. I used alot of antivirus which didn't work on my part. I was running 2 virus removal tools at the same time wherein I mistakenly cancelled one which was the Malwarebytes(it had detected 19), the other being Kaspersky Virus Removal Tool only found 3. I got frustrated having done that and the laptop froze thereafter. I restarted and run a scan again using Malwarebytes only and now it's not picking them up. Could you please help me on how to get rid of those? Also I was connected to the internet when I had that result, the second time was without. Do I really need internet connectivity before I can get rid of viruses?

Thanks,

Issei.

[AdvancedSetup]

Hello @Issei and

 

Please do the following so that we can get started and see what's going on.

The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   Do not click on any Ads.
    
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
    
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
   
   
    
4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
   Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?
   
        a.  Click More info.
   
   
        b.  Click Run anyway.
   
   
5. When the User Account Control window appears, click Yes.
   
   
   
    
6. To accept the Disclaimer of warranty, click Yes.
   
   
   
    
7. Ensure only the boxes listed below are checked
   
   

   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
   
   
   
    

8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
   
   Click Scan. The scan may take a few minutes to complete.
   
   
    

9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
  
  

• Addition.txt is saved in the same directory FRST is located.
  
  
   

• Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

 

 

Thanks

 

 

[Issei]

Do I need internet connection? Like I inquired earlier. Internet is really poor where I am is why but I'll see what I can do.

[Issei]

Anyway here they are

FRST.txt Addition.txt

[AdvancedSetup]

You don't necessarily have to have an Internet connection but it helps.

The computer does not look to be infected but is having some issues. We'll see if we can fix them or not.

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[Issei]

Sorry for the late reply. I'll get to it, thanks.

[Issei]

Sorry for the late reply. I'll get to it, thanks.

Fixlog.txt

[AdvancedSetup]

Thank you. Let me have you run the following scan

 

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe"
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes 
• When prompted for scan type, Click on Full scan 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.   ( e.g. their standard program).   You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

[Issei]

Sorry for the late reply,I'll get to it

[AdvancedSetup]

No, problem. Take your time

 

[Issei]

About that, I did run the scan. They were false findings. Thank you very much for your time.

[AdvancedSetup]

Please post back the log and we'll continue sometime tomorrow

 

[Issei]

Here you go.

eset.txt

[AdvancedSetup]

Please right-click over the Malwarebytes tray icon and exit out of the program. Then run the following

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

 

Thank you

 

 

[AdvancedSetup]

Are you still with us @Issei

Please post a status update

 

[AdvancedSetup]

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Tips to help protect from infection

Thanks