my.malwarebytes.com account log-in issues

[Praster]

Here's my issue so far...

I went to log into the my.malwarebytes.com site to de-authorize and old PC of mine so that I could enter the product key for my new laptop I purchased. When I went to log into the site, it said incorrect password which I thought was very odd since I use bitwarden as my password manager. So I tried entering the password manually as well as tried using a different browser and each time it displayed the error of Your email and/or password is incorrect. So I finally tried using the Forgot Password link on the sign-in page and after I entered my email address it displayed the error of User with the provided email not found. So I was a bit freaked out because I can't log into the site and I immediately suspected that my account had been compromised. Just for the heck of it, I tried entering the email address I used to use on the account before I changed my account email a couple of months ago and it appeared to be on the account. I went to the forgot password link and it said it had sent my old email a verification code to login. The issue is I deleted that email and it is no longer recoverable at this point. One other thing to mention is I just logged into my account the other day with my current email, no issues whatsoever. I even have the emails with the login verification code to prove it from previous logins on the site. Does anybody have any clue what might be going on here? I'm worried that something has happened to my account or hopefully its an issue on Malwarebytes's end and not mine. If they had issues on their end and rollback say some sort of user account database or sets of servers to old data, then maybe their system thinks my old email is still associated with my account. If anybody has any possible insight that would be great.

Thanks.

[Porthos]

5 minutes ago, Praz said:

If anybody has any possible insight that would be great.

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

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