Prymis Posted August 18, 2021 ID:1475403 Share Posted August 18, 2021 My customer's EMR is constantly being flagged as Malware. Please fix. Thank you. Malware.Ransom.Agent.Generic Quarantined Detection Data Name: Malware.Ransom.Agent.Generic Category: Ransomware Type: File Location: \AppData\Local\Programs\Experity\Experity EMR - PROD\VelociDoc.exe Detection ID: 8646148c-ffaf-11eb-b633-54bf648a13d1 Endpoint: Scanned At: 08/17/2021 1:04:50 PM Quarantined At: 08/17/2021 1:05:06 PM Reported At: 08/17/2021 1:06:02 PM Scan ID: Blocked By Real-Time Protection Link to post Share on other sites More sharing options...
Staff miekiemoes Posted August 18, 2021 Staff ID:1475414 Share Posted August 18, 2021 Hi, Please temporary disable ransomware scanning, then unquarantine the file, reboot, then zip and attach the detected file, so we can have a look. Thanks! Link to post Share on other sites More sharing options...
Prymis Posted August 18, 2021 Author ID:1475531 Share Posted August 18, 2021 Done. Thank you. VelociDoc.zip Link to post Share on other sites More sharing options...
Staff miekiemoes Posted August 18, 2021 Staff ID:1475532 Share Posted August 18, 2021 Hi, This should be whitelisted now. Thanks for reporting! Link to post Share on other sites More sharing options...
Prymis Posted August 18, 2021 Author ID:1475533 Share Posted August 18, 2021 Thank you! Link to post Share on other sites More sharing options...
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