Lifetime licence blacklisted

[DPH]

I purchased from malwarebytes directly / online a lifetime license back in 2013 and have original email, printed receipt and also created an account a while back to activate/deactivate product ID / Key which (also shows my orig. purchase and info there too). I just upgraded my home PC from Windows 8.1 to 10 and did not deactivate since it was the same machine however my ID and key are now gone and on trial (which I canceled). I opened a ticket earlier however have not heard back in regards to this issue. On my portal I hit the deactivate all however still get the blacklisted message when I try to activate. I'm the only user of this license and have never shared with anyone else.

[Malwarebytes]

***This is an automated reply***

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[Porthos]

2 minutes ago, DPH said:

I opened a ticket earlier however have not heard back in regards to this issue.

You have to wait for support. How many tickets did you submit?

[DPH]

1 minute ago, Porthos said:

You have to wait for support. How many tickets did you submit?

Hmm, ok. Just one ticket so far.

I understand them wanted to weed out people that are abusing their product licenses however this seems a bit much for people like me that legitimately purchased them.

[Porthos]

2 minutes ago, DPH said:

Just one ticket so far.

Great, Do not make any more. What is the ticket number and when exactly when was it submitted?

[DPH]

13 minutes ago, Porthos said:

Great, Do not make any more. What is the ticket number and when exactly when was it submitted?

 

I won't.

It's ok to post ticket number here? I submitted earlier today.

[Porthos]

26 minutes ago, DPH said:

It's ok to post ticket number here?

Yes.

 

26 minutes ago, DPH said:

I submitted earlier today.

There is the thing, It can take 3-7 business days after the auto ticket generation to receive a response. M-F excluding US Holidays. That delay/time-frame has been going on for about a year and a half now.

Post the ticket number and we can see about an escalation.

[DPH]

8 hours ago, Porthos said:

Yes.

 

There is the thing, It can take 3-7 business days after the auto ticket generation to receive a response. M-F excluding US Holidays. That delay/time-frame has been going on for about a year and a half now.

Post the ticket number and we can see about an escalation.

 

Ok, thank you. Here is the # 3516677