Scan ball keeps spinning/unable to scan manually--help!

[WJZ]

When I open Malwarebytes in order to do a manual scan, the ball is spinning indicating Malwarebytes is scanning, I think. The ball doesn’t stop spinning (normally I click on the “Scan” tab to start a manual scan). Anyone know what’s going on and how to fix? Thanks!

[Docsbp]

I have had the same problem for two days now.

 

[AdvancedSetup]

Have you tried restarting the computer?

 

[Docsbp]

Yes, but the problem persists.

 

[AdvancedSetup]

Okay, thanks. I'll see if I can get one of the Mac Support people to come assist

 

[Docsbp]

Thanks.  BTW, my iMac is a 2010 legacy model (with all flash memory installed by an Apple reseller last year).. Malwarebytes had been working flawlessly until yesterday.

[jtodd234]

Hi @Docsbp,

I am sorry for the inconvenience that you are having.

We have opened support ticket: 3504896 on your behalf. 

Further troubleshooting data is going to be needed and instructions will be sent shortly, can you kindly complete at your convenience so we can further assist. 

Thank you in advance.