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  • Root Admin

@Fabricius

Okay, let us get some scans and logs please

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

 

Spoiler
 
 
 
 

 

Spoiler

 

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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  • Root Admin

Please note you have the following blocks on your firewall. It's okay if you did that on purpose, just want you to be aware is all.

 

FirewallRules: [TCP Query User{15F32AEE-8F0A-4CA5-895A-C456E58652E7}C:\program files (x86)\dvdfab\player 6\dvdfab player 6.exe] => (Block) C:\program files (x86)\dvdfab\player 6\dvdfab player 6.exe (DVDFab Software Inc. -> )
FirewallRules: [UDP Query User{AA13D280-6A93-48FF-8894-5904EFFD2DEA}C:\program files (x86)\dvdfab\player 6\dvdfab player 6.exe] => (Block) C:\program files (x86)\dvdfab\player 6\dvdfab player 6.exe (DVDFab Software Inc. -> )
FirewallRules: [TCP Query User{1468C01A-9F32-4C44-8A17-381903625804}C:\program files (x86)\dvdfab\player 6\dvdfab player server.exe] => (Block) C:\program files (x86)\dvdfab\player 6\dvdfab player server.exe (DVDFab Software Inc. -> DVDFab Player Server Inc.)
FirewallRules: [UDP Query User{71675790-1230-41ED-952F-54A73F34074A}C:\program files (x86)\dvdfab\player 6\dvdfab player server.exe] => (Block) C:\program files (x86)\dvdfab\player 6\dvdfab player server.exe (DVDFab Software Inc. -> DVDFab Player Server Inc.)
FirewallRules: [TCP Query User{B560C333-979A-44B0-9A74-AE9A849B4F55}C:\program files\transmission\transmission-qt.exe] => (Block) C:\program files\transmission\transmission-qt.exe (SignPath Foundation -> Transmission Project)
FirewallRules: [UDP Query User{98A80607-D1A1-4978-90C1-B780AC951EBA}C:\program files\transmission\transmission-qt.exe] => (Block) C:\program files\transmission\transmission-qt.exe (SignPath Foundation -> Transmission Project)
FirewallRules: [TCP Query User{1D74E4FA-FE0D-4461-B15B-BBD3D7707312}C:\program files (x86)\linphone\bin\linphone.exe] => (Allow) C:\program files (x86)\linphone\bin\linphone.exe (Belledonne Communications) [Arquivo não assinado]
FirewallRules: [UDP Query User{C90F3AE3-82B3-4058-9D49-563107C398BD}C:\program files (x86)\linphone\bin\linphone.exe] => (Allow) C:\program files (x86)\linphone\bin\linphone.exe (Belledonne Communications) [Arquivo não assinado]
FirewallRules: [{872F52BF-5135-4A6F-A1C3-F9A42FF189C4}] => (Block) C:\program files (x86)\linphone\bin\linphone.exe (Belledonne Communications) [Arquivo não assinado]
FirewallRules: [{13D4146F-3C66-4363-B68C-C495146E03C8}] => (Block) C:\program files (x86)\linphone\bin\linphone.exe (Belledonne Communications) [Arquivo não assinado]

 

Did you set this up on purpose? This is not normal is why I ask.

IFEO\dismHost.exe: [Debugger] *
IFEO\EOSNOTIFY.EXE: [Debugger] *
IFEO\InstallAgent.exe: [Debugger] *
IFEO\MusNotification.exe: [Debugger] *
IFEO\MUSNOTIFICATIONUX.EXE: [Debugger] *
IFEO\remsh.exe: [Debugger] *
IFEO\SIHClient.exe: [Debugger] *
IFEO\UpdateAssistant.exe: [Debugger] *
IFEO\UPFC.EXE: [Debugger] *
IFEO\UsoClient.exe: [Debugger] *
IFEO\WaaSMedic.exe: [Debugger] *
IFEO\WaasMedicAgent.exe: [Debugger] *
IFEO\Windows10Upgrade.exe: [Debugger] *
IFEO\WINDOWS10UPGRADERAPP.EXE: [Debugger] *

 

You appear to be running a tool to stop updates. I highly recommend you remove this tool and let Microsoft update your computer when needed.

R2 SU10Guard; C:\Windows\F1VPIJD6\SU10Guard.exe [72776 2020-05-30] (Greatis Software LLC -> Greatis Software, LLC)

 

Your computer is having quite a few application errors. We'll run a generic cleanup and see if that helps correct some of the issues.

 

Erros em Aplicativos:
==================

Error: (04/12/2021 08:28:51 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Nome do aplicativo com falha: mbamtray.exe, versão: 4.0.0.944, carimbo de data/hora: 0x60660637
Nome do módulo com falha: Qt5Core.dll, versão: 5.14.1.0, carimbo de data/hora: 0x603971ce
Código de exceção: 0xc0000005
Deslocamento da falha: 0x0000000000219dc5
ID do processo com falha: 0x2d0
Hora de início do aplicativo com falha: 0x01d72fcdaf0e2c5c
Caminho do aplicativo com falha: C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
Caminho do módulo com falha: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll
ID do Relatório: 5b07a480-b4ab-4f29-b9ba-092c56d6e893
Nome completo do pacote com falha:
ID do aplicativo relativo ao pacote com falha:

Error: (04/06/2021 06:31:14 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Nome do aplicativo com falha: linphone.exe, versão: 4.2.5.0, carimbo de data/hora: 0x5fdd06ac
Nome do módulo com falha: ucrtbase.dll, versão: 10.0.19041.789, carimbo de data/hora: 0x82dc99a2
Código de exceção: 0xc0000409
Deslocamento da falha: 0x0009eddb
ID do processo com falha: 0x3308
Hora de início do aplicativo com falha: 0x01d72b2a1542cd11
Caminho do aplicativo com falha: C:\Program Files (x86)\Linphone\bin\linphone.exe
Caminho do módulo com falha: C:\WINDOWS\System32\ucrtbase.dll
ID do Relatório: 472fcd73-c3e7-416b-9333-68894fbd14f7
Nome completo do pacote com falha:
ID do aplicativo relativo ao pacote com falha:

Error: (04/04/2021 11:51:37 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Nome do aplicativo com falha: TG_1.3.46.93.exe, versão: 2.7.22.21, carimbo de data/hora: 0x5a013ea6
Nome do módulo com falha: KERNELBASE.dll, versão: 10.0.19041.804, carimbo de data/hora: 0xb610d74d
Código de exceção: 0xc06d007e
Deslocamento da falha: 0x0012a8b2
ID do processo com falha: 0x3aa0
Hora de início do aplicativo com falha: 0x01d729c697c05626
Caminho do aplicativo com falha: C:\WINDOWS\SysWOW64\XPSViewer\TasksG\G-1-73-60\TG_1.3.46.93.exe
Caminho do módulo com falha: C:\WINDOWS\System32\KERNELBASE.dll
ID do Relatório: 24109fe2-544f-4446-a88b-d1ff1703b52b
Nome completo do pacote com falha:
ID do aplicativo relativo ao pacote com falha:

Error: (04/04/2021 11:35:15 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Nome do aplicativo com falha: MBAMService.exe, versão: 3.2.0.943, carimbo de data/hora: 0x5fbd5689
Nome do módulo com falha: UpdateControllerImpl.dll, versão: 3.2.0.572, carimbo de data/hora: 0x604bed0d
Código de exceção: 0xc0000005
Deslocamento da falha: 0x000000000004a0f3
ID do processo com falha: 0x3924
Hora de início do aplicativo com falha: 0x01d729c449a37544
Caminho do aplicativo com falha: C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
Caminho do módulo com falha: C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\UpdateControllerImpl.dll
ID do Relatório: 0c6b8dee-ba1a-4407-b1bc-de7ea11041d2
Nome completo do pacote com falha:
ID do aplicativo relativo ao pacote com falha:

Error: (04/04/2021 07:19:13 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Nome do aplicativo com falha: ISOBuddy.exe, versão: 1.1.1.3, carimbo de data/hora: 0x4da62c09
Nome do módulo com falha: ISOConverter.dll, versão: 1.0.1.2, carimbo de data/hora: 0x4c083457
Código de exceção: 0xc0000005
Deslocamento da falha: 0x0001a6c8
ID do processo com falha: 0x2914
Hora de início do aplicativo com falha: 0x01d729a08744c02b
Caminho do aplicativo com falha: C:\Program Files (x86)\Pixbyte\ISOBuddy\ISOBuddy.exe
Caminho do módulo com falha: C:\Program Files (x86)\Pixbyte\ISOBuddy\ISOConverter.dll
ID do Relatório: 2e9868da-8fab-46a3-99d7-bfd76da66056
Nome completo do pacote com falha:
ID do aplicativo relativo ao pacote com falha:

Error: (04/04/2021 07:18:56 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Nome do aplicativo com falha: ISOBuddy.exe, versão: 1.1.1.3, carimbo de data/hora: 0x4da62c09
Nome do módulo com falha: ISOConverter.dll, versão: 1.0.1.2, carimbo de data/hora: 0x4c083457
Código de exceção: 0xc0000005
Deslocamento da falha: 0x0001a6c8
ID do processo com falha: 0x21d8
Hora de início do aplicativo com falha: 0x01d7299feeecce9a
Caminho do aplicativo com falha: C:\Program Files (x86)\Pixbyte\ISOBuddy\ISOBuddy.exe
Caminho do módulo com falha: C:\Program Files (x86)\Pixbyte\ISOBuddy\ISOConverter.dll
ID do Relatório: ca31a1cf-183c-410d-8ad2-cef006948a51
Nome completo do pacote com falha:
ID do aplicativo relativo ao pacote com falha:

Error: (03/31/2021 05:01:23 PM) (Source: SideBySide) (EventID: 33) (User: )
Description: Falha na geração de contexto de ativação para "C:\$Recycle.Bin\S-1-5-21-62741768-1018423442-1960483581-1001\$RZZXCUW.exe".
Assembly dependente 89.0.774.45,language="*",type="win32",version="89.0.774.45" não pôde ser localizado.
Use o arquivo sxstrace.exe para obter um diagnóstico detalhado.

Error: (03/31/2021 05:01:23 PM) (Source: SideBySide) (EventID: 33) (User: )
Description: Falha na geração de contexto de ativação para "C:\$Recycle.Bin\S-1-5-21-62741768-1018423442-1960483581-1001\$R673LJF.exe".
Assembly dependente 89.0.774.45,language="*",type="win32",version="89.0.774.45" não pôde ser localizado.
Use o arquivo sxstrace.exe para obter um diagnóstico detalhado.

 

 

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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