fyang Posted March 29, 2021 ID:1447656 Share Posted March 29, 2021 Hello, Nebula has recently caused Excel to crash on some of our endpoints. Our current solution is to uninstall Malwarebytes. Is there a solution to this? Thank you. Link to post Share on other sites More sharing options...
AlexSmith Posted March 29, 2021 ID:1447665 Share Posted March 29, 2021 Hi @fyang our teams are looking in to this and we are recommending the following to help us resolve this issue: https://support.malwarebytes.com/hc/en-us/articles/1500004821941-Microsoft-Office-365-failing-to-launch-when-using-Malwarebytes-Nebula-products Link to post Share on other sites More sharing options...
fyang Posted March 30, 2021 Author ID:1448022 Share Posted March 30, 2021 @zgerber08 good question! @AlexSmith ticket has been submitted along with dbug logs. In our instance, we are not running O365 but Office 2019. Not only are our end users getting these crashes, but all of our end users who are on VDI's are experiencing extreme performance issues. So far, to mitigate this, I've moved all of them to the default policy in which I've disabled all of the Asset Management options, along with disabling Scan Rootkits, Exploit Protection, and Behavior Protection. No calls has been reported since moving them to this policy. A solution would be much appreciated. Thanks! Link to post Share on other sites More sharing options...
API Posted May 18, 2021 ID:1457568 Share Posted May 18, 2021 Hi, Did you guys manage to resolve this? The issue is still happening on one of our machines even though this article has been removed, which I assume means it's resolved. Link to post Share on other sites More sharing options...
fyang Posted May 18, 2021 Author ID:1457624 Share Posted May 18, 2021 6 hours ago, API said: Hi, Did you guys manage to resolve this? The issue is still happening on one of our machines even though this article has been removed, which I assume means it's resolved. Yes, it's been resolved on my end. You may want to open a support ticket. They're going to want some diagnostic logs from the affected machines. Link to post Share on other sites More sharing options...
AlexSmith Posted May 18, 2021 ID:1457665 Share Posted May 18, 2021 3 hours ago, fyang said: Yes, it's been resolved on my end. You may want to open a support ticket. They're going to want some diagnostic logs from the affected machines. @fyang thanks for coming in and saying what I was going to say!! I appreciate the support!! @API just to confirm, if you are still seeing this issue you will want to create a support ticket so our business support team can get this identified and resolved. 1 Link to post Share on other sites More sharing options...
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