Blacklotus Posted February 1, 2021 ID:1436039 Share Posted February 1, 2021 Hallo, im sorry to be the 100th person with this problem but it seems to me that every pc has a different silution. Sorry for my english its hard to typ. I've seen multiple forums with this problem but in the last forum i read that if you do the same thing with your pc as the person with the problem you could damage your pc. So what do i need to do? I'll provide you guys with everything you need. I've made a scan with Malware, and i've made sure the Scan for Rootkits and Scan within Archives are both on. Malware log.txt Then i downloaded ADWcleaner and here are the results of that: AdwCleaner[S01] log.txt -Then here are the results of the FRST scan:FRST.txtAddition.txt I hope thats everything you need? i've also downloaded Sophos Free Virus Removal Tool already i case i need to do a scan with it. Thank you in advance. Kind regards, Chris Malware log.txt Link to post Share on other sites More sharing options...
kevinf80 Posted February 2, 2021 ID:1436128 Share Posted February 2, 2021 (edited) Hello Chris and welcome to Malwarebytes, Can you rerun AdwCleaner, when complete do the following: Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours... Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs Next, Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt" Before running the tool Rename FRST to FRSTEnglish before running.... (right click on FRST, select "Rename") Let me see those logs, Thank you, Kevin.. Edited February 2, 2021 by kevinf80 Link to post Share on other sites More sharing options...
Blacklotus Posted February 2, 2021 Author ID:1436135 Share Posted February 2, 2021 Hello, thanks for the replay, but when i scan with adwcleaner, it doenst restart my computer ones its done, also, what do you mean with: Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes I cant check anything in the differend tabs, the tabs are Quarentine, Log files, Settings and Help. But my quarentine is empty. I can send you the log that i got tho. AdwCleaner[S03] new scan.txt now im gonna scan the sophos, so ill be back Thanks again for helping me! Link to post Share on other sites More sharing options...
kevinf80 Posted February 2, 2021 ID:1436136 Share Posted February 2, 2021 Can you check the logs in the AdwCleaner folder :- C:\AdwCleaner\logs Is there also a log named AdwCleaner[C00].txt the digits following [C] will be applicable to number of times the clean function has been used [C01].txt [C02].txt [C03].txt etc..... Link to post Share on other sites More sharing options...
Blacklotus Posted February 2, 2021 Author ID:1436148 Share Posted February 2, 2021 my scan just finnished, and sophos didnt find anything, so i have no log for you because i doun't click on details. Aslo is this the folder you were looking for? AdwCleaner[C00].txt Also this is the scan when everything checked that should be checked. i renamed the FRST64 to FRST64English. I dont know what that will do so i hope i did it correctly. Here are the 2 files. Addition last scan.txtFRST last scan.txt What now?? AdwCleaner[C00].txt Link to post Share on other sites More sharing options...
Solution kevinf80 Posted February 2, 2021 Solution ID:1436161 Share Posted February 2, 2021 Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work.NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.Note: If the tool warned you about an outdated version please download and run the updated version.NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. Next, Download "Microsoft's Safety Scanner" and save direct to the desktop Ensure to get the correct version for your system....https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Right click on the Tool, select Run as Administrator the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\msert.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Let me see those logs in your reply... Thank you, Kevin.. fixlist.txt Link to post Share on other sites More sharing options...
Blacklotus Posted February 2, 2021 Author ID:1436187 Share Posted February 2, 2021 Hello, My pc just restarted and here is the fixfile. Fixlog.txt here is the other file, msert log.txt I hope it found something, I can still see idle buddy or bridlebuddy client or briddlebuddy service on my computer Hope its what you are looking for. Thanks again. Link to post Share on other sites More sharing options...
kevinf80 Posted February 2, 2021 ID:1436226 Share Posted February 2, 2021 Hiya Blacklotus, I only saw one entry for idlebuddy in FRST logs, I removed that entry with FRST fix. Where are you seeing the other entries, are you able to delete them..? Thank you, Kevin Link to post Share on other sites More sharing options...
Blacklotus Posted February 2, 2021 Author ID:1436282 Share Posted February 2, 2021 when i open my task manager i see them in my processes. and no im not, i cant delete them, at least i dont know how. as you can see there are still 2 of them kind regards, chris Link to post Share on other sites More sharing options...
Blacklotus Posted February 2, 2021 Author ID:1436284 Share Posted February 2, 2021 also, i can find the file in my computer. its right here: but i cant delete is because its always running and i cant delete this program while its running, and wen i try to close it in taskmanager real quick and try to delete it as fast as possible its still running. So simply deleting it is not an option sadly. Link to post Share on other sites More sharing options...
kevinf80 Posted February 2, 2021 ID:1436286 Share Posted February 2, 2021 Open Taskmanager again, under "Processes" right click on "Bridlebuddleservice" select Open File location. What do you find..? Link to post Share on other sites More sharing options...
Blacklotus Posted February 3, 2021 Author ID:1436301 Share Posted February 3, 2021 i find that file i showed you in my last post Link to post Share on other sites More sharing options...
kevinf80 Posted February 3, 2021 ID:1436302 Share Posted February 3, 2021 Can you open that folder C:\Program Files (x86)\BridleBuddles and post the contents.... Link to post Share on other sites More sharing options...
Blacklotus Posted February 3, 2021 Author ID:1436303 Share Posted February 3, 2021 Link to post Share on other sites More sharing options...
kevinf80 Posted February 3, 2021 ID:1436362 Share Posted February 3, 2021 Hiya Blacklotus, As that folder holds nothing more than its service I would see if you can delete the folder... C:\Program Files (x86)\BridleBuddles Thank you, Kevin Link to post Share on other sites More sharing options...
Blacklotus Posted February 3, 2021 Author ID:1436435 Share Posted February 3, 2021 Nice try but i already tried that ofcource, its the same popup: i need to shut down de program before i can remove it. And that is a problem. Link to post Share on other sites More sharing options...
kevinf80 Posted February 3, 2021 ID:1436462 Share Posted February 3, 2021 Hiya Blacklotus, Try the following: Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Thanks, Kevin fixlist.txt Link to post Share on other sites More sharing options...
Blacklotus Posted February 3, 2021 Author ID:1436465 Share Posted February 3, 2021 Is it true?? is it gone? i cant find it anymore Fixlog.txt Link to post Share on other sites More sharing options...
Blacklotus Posted February 3, 2021 Author ID:1436466 Share Posted February 3, 2021 lol i read the fixlog, is it that easy??? surely it cant be? should i do a full run or something to make sure everything is gone? Link to post Share on other sites More sharing options...
Blacklotus Posted February 3, 2021 Author ID:1436467 Share Posted February 3, 2021 or was that just the last thing that held on to my pc after all the virus that had been removed? Link to post Share on other sites More sharing options...
kevinf80 Posted February 3, 2021 ID:1436470 Share Posted February 3, 2021 I did not see anything else to be concerned about. Obviously we wait til the fix is done and see how your system responds after that... Link to post Share on other sites More sharing options...
Blacklotus Posted February 3, 2021 Author ID:1436471 Share Posted February 3, 2021 i did the fix, what do i have to do now to make sure everything is gone? Link to post Share on other sites More sharing options...
kevinf80 Posted February 3, 2021 ID:1436472 Share Posted February 3, 2021 Hello Blacklotus, Lets see how your system responds, any odd behaviour etc.. Also one more scan. Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours... Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs Thank you, Kevin.. Link to post Share on other sites More sharing options...
Blacklotus Posted February 4, 2021 Author ID:1436710 Share Posted February 4, 2021 thanks i will do that tomorro, sorry for late response Was really busy... ill send the file when the scan is done. thank you Link to post Share on other sites More sharing options...
kevinf80 Posted February 4, 2021 ID:1436714 Share Posted February 4, 2021 Hiya Blacklotus, Thanks for the update, dont worry about being late just post the results whenever you`re ready.... Thank you, Kevin... Link to post Share on other sites More sharing options...
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