Trojan connection on my PC

[Metushelah]

Hello, recently I'm getting spammed by my chrome browser with those notifications (Added photos), trojan connections according to Malwarebytes and AVG, but still after scanning I dont get anything, only connections blocks by my antivirus, added my scan log,

thanks in advance,

Yahav.

scanfile.txt

[Maurice Naggar]

Hello    

My name is Maurice.  Let me know what name you prefer to go by.

 

Please know that the real-time web protection of the Malwarebytes for Windows is keeping the system safe from harm. The Outbound connection attempt to that I P  address 64.58.126.236  was stopped.  That IP is blocked.   Note the green-color tick mark on the message-window.

 

I would appreciate  getting some key details from this machine.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool
    
  
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.7.0.827.exe  to run the report

Once it starts, you will see a first screen with 2 buttons.  Click the one on the left marked "I don't have an open support ticket".

        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
Now click the left-hand side pane "I do not have an open support ticket"

    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK.  Then Exit the tool.

    Please attach the ZIP file in your next reply.

Sincerely,

Maurice

[Metushelah]

3 hours ago, Maurice Naggar said:

Hello    

My name is Maurice.  Let me know what name you prefer to go by.

 

Please know that the real-time web protection of the Malwarebytes for Windows is keeping the system safe from harm. The Outbound connection attempt to that I P  address 64.58.126.236  was stopped.  That IP is blocked.   Note the green-color tick mark on the message-window.

 

I would appreciate  getting some key details from this machine.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool
    
  
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.7.0.827.exe  to run the report

Once it starts, you will see a first screen with 2 buttons.  Click the one on the left marked "I don't have an open support ticket".

        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
Now click the left-hand side pane "I do not have an open support ticket"

    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK.  Then Exit the tool.

    Please attach the ZIP file in your next reply.

Sincerely,

Maurice

Hey Maurice,

thanks for the quick reply, you can call me Yahav or Metu, which you prefer is the best,

did as you askedmbst-grab-results.zip

looking forward for your response.

[Maurice Naggar]

Hello, Yahav.    Thanks for the support-tool-report.   With your next reply, after doing the steps/the scans, tell me if there is a similar Block notice if you use the EDGE web browser ?

and, Do you recall what you were doing on Chrome at the moment that the Block notice happened ?

.

I am going to list 3 scans below, that all together should not take very much time.

[    1    ]

Run a scan with Malwarebytes.
Start Malwarebytes from the Windows  Start menu.
Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.
Then click the SECURITY  tab.
Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON
Click it to get it ON  if it does not show a blue-color
Now click the small X  to get back to the main menu window.

Click the SCAN button.
Select a Threat Scan ( which should be the default).
When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.
Then click on Quarantine selected.

Be sure all items were removed. 

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

 

[     2     ]

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system. 
The download links & the how-to-run-the tool are at this link at Microsoft 
https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download
  
Let me know the result of this.
The log is named MSERT.log  
the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is
C:\Windows\debug\msert.log
Please attach that log with your reply.
 

[     3      ]

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.
Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.
Adwcleaner  detects factory Preinstalled applications too! 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 
Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.
At the prompt for license agreement, review and then click on I agree.

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).
Then click on Dashboard button.
Click the blue button "Scan Now".

allow it a few minutes to finish the Scan.   Let it remove what it finds.
NOTE:  When it comes to the section "
Pre-installed applications

You can skip that.
Please find and send the Adwcleaner "C" clean report.
In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".
Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs
Thanks.  Keep me advised.
 

[Metushelah]

Alright, did as you said

1 is the first scan, msert is the second scan, adwCleaner is the third.

I have to notice I think (not sure yet) that the notifications stoppped.

Thanks.

AdwCleaner[C00].txt

1.txt msert.log

[Maurice Naggar]

Thanks for the reports.   Both the Microsoft Safety Scanner & the Malwarebytes Adwcleaner did do some cleanups.

Lets do a one time scan just to get a 2nd opinion.

I would suggest a free scan with the ESET Online Scanner
Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

 

It will start a download of "esetonlinescanner.exe"
Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.

When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes

When prompted for scan type, Click on Full scan
Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.

Have patience.  The entire process may take an hour or more. There is an initial update download.
There is a progress window display.

You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.

When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
Press Continue when all done.  You should click to off the offer for “periodic scanning”.
 

[Metushelah]

Here is the report from ESETesetlog.txt

 

[Maurice Naggar]

Let me suggest that you be super cautious as to what you download.   Free stuff can be bundled with unwanted & harmful add-ons.

The ESET found and removed some hack tools.

How is the system now ?

[Maurice Naggar]

I suggest you install the Malwarebytes Browser guard for Chrome. 
To get & install the Malwarebytes Browser Guard extension for Chrome, 
  
Open this link in your Chrome   browser:  
https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee

  
Then proceed with the setup. 
Let me know if you need anything else.

[Metushelah]

The computer works great, no more notifications about threats, i'll install the malwarebytes extension.

Thank you very much for you help and support.

[Maurice Naggar]

Yahav,  You are very welcome.   I am happy to have helped you.

 These are to cleanup after the tools we used.

Delete msert.exe

Delete   mb-support-1.7.0.827.exe

Delete mbst-grab-results.zip  on the Desktop

To remove the FRST  tool & its work files, do this.  Go to your  Downloads folder.  Do a RIGHT-click on FRSTENGLISH.exe & select RENAME & then change it to UNINSTALL.exe .
Then run that ( double click on it)  to begin the cleanup proceed.

 

Delete the ESET download file   esetonlinescanner.ex

.

Adwcleaner you should keep and run as warranted to check for adwares ( on-demand ).

Any other file I had you download you may delete.

I do wish you all the best.    🤑

[Maurice Naggar]

Since this issue is resolved the topic will now be closed to prevent others from posting here.

If you need assistance please start your own new topic and someone will be happy to assist you.

Thanks