Benefit Posted August 28, 2020 ID:1404129 Share Posted August 28, 2020 Dear Supporters, good day, Yesterday we were informed by one of our clients that our e-Learning platform with URL: lms.benefit.gr has been blacklisted by your good software for Account Phishing purposes. As we believe that this action was taken by mistake we would really appreciate it if you could remove this Blocking rule so our clients can connect to our web platform with no issues. Below you will find my contact information for any further clarifications as long as a link to Google's Transparency Report which indicates that our website is safe for use. Google Transparency Report: https://transparencyreport.google.com/safe-browsing/search?url=lms.benefit.gr Your prompt actions on the matter will be highly appreciated. Best regards, Konstantinos D. Kanellopoulos | IT Dpt. Benefit Software Email: it@benefit.gr Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted August 28, 2020 Staff ID:1404130 Share Posted August 28, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Benefit Posted August 28, 2020 Author ID:1404133 Share Posted August 28, 2020 Quick update regarding the above. We recently identified that the block rule applies to our main domain: benefit.gr and affects all of our sub-domains. Link to post Share on other sites More sharing options...
1PW Posted August 28, 2020 ID:1404136 Share Posted August 28, 2020 Hello @Benefit: https://www.virustotal.com/gui/url/ab8aef42e86283309ac157a0f57414f123513bbfbd0412572427bf1cf73b9de9/detection A request has been sent to Malwarebytes staff to move your topic to the most appropriate sub-forum. Thank you. Link to post Share on other sites More sharing options...
Benefit Posted August 28, 2020 Author ID:1404143 Share Posted August 28, 2020 39 minutes ago, 1PW said: Hello @Benefit: https://www.virustotal.com/gui/url/ab8aef42e86283309ac157a0f57414f123513bbfbd0412572427bf1cf73b9de9/detection A request has been sent to Malwarebytes staff to move your topic to the most appropriate sub-forum. Thank you. Dear @1PW, Thank you for the above. Please be informed that our domain has been removed from CDRF BlackList, and now appears 100% clean in the website you previously provided. https://www.virustotal.com/gui/url/ab8aef42e86283309ac157a0f57414f123513bbfbd0412572427bf1cf73b9de9/detection Link to post Share on other sites More sharing options...
Staff Solution Dashke Posted August 28, 2020 Staff Solution ID:1404151 Share Posted August 28, 2020 Since the website seems clean now, the block will be removed. Link to post Share on other sites More sharing options...
Benefit Posted August 28, 2020 Author ID:1404154 Share Posted August 28, 2020 Dear @Dashke Thank you a lot for your prompt response. Please be so kind to inform us with a reply upon completion of the removal. Link to post Share on other sites More sharing options...
1PW Posted August 28, 2020 ID:1404175 Share Posted August 28, 2020 (edited) @Benefit Hello Konstantinos: The block was likely removed well within an hour of busy Stefan's last post to you. My test shows the block is not present now. Cheers Edited August 28, 2020 by 1PW Link to post Share on other sites More sharing options...
Benefit Posted August 31, 2020 Author ID:1404703 Share Posted August 31, 2020 @1PW & @Dashke Good day! Further to the above i proceeded with testing the connection to benefit.gr & lms.benefit.gr and the antivirus is still blocking the connection. Could you please check it from your side? Link to post Share on other sites More sharing options...
Staff Dashke Posted August 31, 2020 Staff ID:1404712 Share Posted August 31, 2020 Hi Konstantinos, Can you please attach the logs? As the block has been removed on Friday. Link to post Share on other sites More sharing options...
Benefit Posted August 31, 2020 Author ID:1404715 Share Posted August 31, 2020 Hi @Dashke I checked again and everything works properly. Thank you for your kind assistance. Link to post Share on other sites More sharing options...
Staff Dashke Posted August 31, 2020 Staff ID:1404748 Share Posted August 31, 2020 You are always welcome! If you need help with anything else, please let us know. Link to post Share on other sites More sharing options...
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