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Can't update or Install MalwareBytes, and other worrying things

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Tried running MalwareBytes yesterday after some uncharacteristic crashes of my pc while gaming. When I opened MB I was met with the message that the DDA Driver could not load. After rebooting several times, I tried to redownload MB and, to my suprise, the file kept getting corrupted or I was met with the message that the .exe was unsigned and could not be run on my pc. I've tried downloading MB onto a Flashdrive and then running it but I still run into update errors and not being able to load the DDA driver. After every couple of hours, the computer blue screens giving either the errors MEMORY_MANAGEMENT or SYSTEM_SERVICE_EXCEPTION. I'm not sure what to do at this point because everytime I do something it ends up rebooting/crashing and reset any and all changes I've made. Please help :(


Attached are the 2 text files from the FSRT program and the Export Summary after a MB Threat Scan.

Addition.txt Export_Summary.txt FRST.txt

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  • Root Admin

Hello @FluteBen

Please go to Control Panel, Programs, Uninstall and uninstall the following software

(this one is up to you but most Experts no longer recommend using it)


Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.




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Okay so I deleted Bonjour and CCleaner, saved and moves the text file to the same folder as FRST, disabled the Real-Time protection on both Windows Security and MalwareBytes, and then ran the Fix option on FRST. The program concluded and it restarted my PC but it appears that the PC rolled back because Bonjour and CCleaner are back. I managed to keep the fixlog on a flashdrive before it restarted.


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  • Root Admin

Then let's do a 3rd party antivirus scan to double-check and make sure nothing else found.


Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes 
  • When prompted for scan type, Click on Full scan 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.



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I apologize for taking so long to respond, my College Classes started today and I had to attend those.  Anyway, I have attempted to run ESET Online Scanner twice and both times the scanner would make it to ~450000 files and then the computer would blue screen with the error code  SYSTEM_SERVICE_EXCEPTION.

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Unfortunately I received similar results using the Kaspersky Virus removal tool. On start up, I was met with a message saying “Can’t load driver” and then the option to reboot or not for a more expansive scan. I tried the reboot option but it just led to the computer resetting and removing any changes again. Then I tried going past the reboot option to see if I could finish what scan it could do at the time and once again, it crashed before it could finish. 

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So I've tried to save and run MBAR several times and each time the pc reboots, it reboots normally and with MBAR having disappeared. Ive tried installing it on the backup drive and while it does stay installed there, the pc refuses to boot into the recovery environment and ends up booting normally. Ive gotten it to boot into the command prompt using a Windows 10 USB Install drive but there is no "mbstart.cmd" for me to run from the backup drive that still has MBAR installed.

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you



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