MB Privacy Outlook sync problem

[jimbaker1]

Hi:

As of Tuesday (2020-08-04) I have been getting the attached sync problems with my sympatico email account (Bell Canada). My email client is Outlook. My other 2 accounts work perfectly. When I turn Malwarebytes Privacy off the Sympatico account works perfectly. I did try contacting Bell Canada support. They gave me the server configuration settings which I already had. Any suggestions would be welcome.

Thanks,

Jim

mbst-grab-results.zip SympaticoError.docx

Edited August 23, 2020 by AlexSmith
Removed email address for privacy concerns

[AlexSmith]

@jimbaker1 since other accounts in Outlook are working fine, this would tell us the most likely cause is that Bell Canada is blocking access to their email servers from certain IP addresses.

Have you tried switching to a few different servers in Malwarebytes Privacy to see if that helps?

[jimbaker1]

I still can't use the Montreal server so I'm using the one in New Yorke with my email address (Bell Canada).

Edited August 23, 2020 by AlexSmith
Removed email address for privacy concerns

[jimbaker1]

Thanks for your help!!

Jim

[AlexSmith]

@jimbaker1 thanks for the follow up and I was more than happy to help. The info you provided further confirms that this is a block happening by Bell Canada. It is not uncommon for ISPs to block access to their mail servers from VPN based IP addresses.

[jimbaker1]

Thanks again Alex. This confirms what I thought. I'm thinking about complaining to Bell Canada

Jim