Nickd123 Posted June 17, 2020 ID:1388655 Share Posted June 17, 2020 My system has been slower than normal recently and is very loud, so I want to check for malware. I've tried reinstalling and turning off my firework but no luck. I simply get the message: "The installation failed. Please restart your system and try running the installer again." I ran Malwarebytes Support Tool and FBST - can someone review the logs? Thanks in advance for any help FRST.txt Addition.txt mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 17, 2020 Root Admin ID:1388659 Share Posted June 17, 2020 Hello @Nickd123 From the logs. Windows Firewall is disabled Why is the firewall disabled? Can you please enable the firewall. Then restart the computer. Download the full installer and try again https://downloads.malwarebytes.com/file/mb4_offline Let me know if there are still any issues Link to post Share on other sites More sharing options...
Nickd123 Posted June 18, 2020 Author ID:1388754 Share Posted June 18, 2020 Well now I feel stupid. I read somewhere to turn your firewall off before installation and turned it off. I didn't think to try it with the firewall on. Thanks! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 18, 2020 Root Admin ID:1388848 Share Posted June 18, 2020 No problem @Nickd123 So is everything working okay now or did you need any further assistance? Cheers Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 22, 2020 Root Admin ID:1396338 Share Posted July 22, 2020 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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