harlock59 Posted June 16, 2020 Author ID:1388399 Share Posted June 16, 2020 roxlock.txt Link to post Share on other sites More sharing options...
harlock59 Posted June 16, 2020 Author ID:1388400 Share Posted June 16, 2020 do i need to delete this file: c0377696-b00e-11ea-8775-a45d36d0c1e4.json Link to post Share on other sites More sharing options...
kevinf80 Posted June 16, 2020 ID:1388401 Share Posted June 16, 2020 Yes please.. Link to post Share on other sites More sharing options...
harlock59 Posted June 16, 2020 Author ID:1388402 Share Posted June 16, 2020 in fact, whe i do a search for this file, i only get the block log file from mbam Link to post Share on other sites More sharing options...
kevinf80 Posted June 16, 2020 ID:1388404 Share Posted June 16, 2020 Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. The system will reboot, see if the issue is cleared.. fixlist.txt Link to post Share on other sites More sharing options...
harlock59 Posted June 16, 2020 Author ID:1388406 Share Posted June 16, 2020 Hello, could you tell me where you generated this fixlist.txt file ? the issue is still there Fixlog.txt Link to post Share on other sites More sharing options...
kevinf80 Posted June 16, 2020 ID:1388407 Share Posted June 16, 2020 The fixlist is created when the FRST logs are analyzed... next step make clean install of Firefox: Make a "Clean" install Firefox: Use the following link for instructions how to back up your bookmarks, same link can be used to import saved Bookmarks:https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer To manage Passwords :-https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import Next, Remove all synced data from Firefox to stop possible re-infection or exploitation.https://support.mozilla.org/en-US/questions/1037353 Next, Go here: http://www.mozilla.org/en-US/ download save the latest version of Firefox.. We will install this later... Next, Lets totally remove Firefox and start over. Go here: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer and follow those instructions... Ensure when the uninstall completes to navigate to and delete the firefox installation folder (if present): (32-bit Windows) C:\Program Files\Mozilla Firefox (64-bit Windows) C:\Program Files (x86)\Mozilla Firefox It is essential the installation folder is removed. Re-boot your system when that is completed.... Next, To remove all remaining data and profile information... Press "Windows key + R" to open the Run box In the Run box, type in or copy and paste %APPDATA% Click OK. A Windows Explorer window will appear. In this window, choose/open in succession Mozilla > Firefox > Profiles. Select Delete on each entry in reverse, eg Profiles > Delete. Firefox > Delete. Mozilla > Delete. Re-boot your system when complete! Next, Use the Mozilla Firefox installer to reinstall your Browser.... When Firefox is installed and open select these keys together :- Ctrl - Shift - A that will access Addons manger, this gives access to find addons/extensions, use, start, stop or disable those features etc.... uBlock-Origin can be installed from here: https://addons.mozilla.org/en-GB/firefox/addon/ublock-origin/ <<--- Recommended. Malwarebytes browser guard from here: https://www.malwarebytes.com/browserguard/ <<--- Highly Recommended. Any improvement..? Link to post Share on other sites More sharing options...
kevinf80 Posted June 17, 2020 ID:1388654 Share Posted June 17, 2020 Any progress..? Link to post Share on other sites More sharing options...
kevinf80 Posted June 19, 2020 ID:1388944 Share Posted June 19, 2020 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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