Malwarebytes 4 and issues with license server

[Saua]

Today I installed Malwarebytes 4.0.4 using the original installer. I used the option to use the Free version. So, after install I get the message of license server. Why, if I use the free version. and the icon on tray, it shows a red icon and shows Malwarebytes (unknown).

Why does it happen with a free version?

 

 

[Malwarebytes]

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[exile360]

Greetings,

I believe this is because Malwarebytes has to checkin with the license server whenever it updates, including for the free version (this is how it determines if you're running in Premium mode, free trial mode, or free mode).  Please do the following and we'll take a look at what is going on with your installation and hopefully get it working correctly for you:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Thanks