Version 4.0.4 Free -- Locking up

[johnooo]

Scanning with V 4.0.4 during scan it locks up.

Can restart by hitting "Pause"

Is this a known problem?

Solution?

[Porthos]

24 minutes ago, johnooo said:

Scanning with V 4.0.4 during scan it locks up.

Can restart by hitting "Pause"

Is this a known problem?

Solution?

Please do the following so that we may investigate this issue:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

[johnooo]

OK, thanks I'm attaching the ZIP file, please respond after analysis

mbst-grab-results.zip

[Porthos]

19 hours ago, johnooo said:

please respond after analysis

Please try uninstalling and reinstalling Malwarebytes for Windows using the Malwarebytes Support tool. 

Uninstall and reinstall using the Malwarebytes Support Tool
https://support.malwarebytes.com/hc/en-us/articles/360039023473

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let me know if that clears up the issue or not.

 

Edited February 4, 2020 by AdvancedSetup
updated link

[johnooo]

OK, thanks, Cleaned up & Reinstalled.

Ran MWB, it froze at one point, assume it was having a "Think" but then moved on to finish.

So I think problem is cleared.

Thanks for help

[Porthos]

11 minutes ago, johnooo said:

So I think problem is cleared.

If you have any more issues do not hesitate to post.

I would also suggest excluding MB in AVG and AVG in MB. https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list