johnooo

Thanks, all appears to be OK now. Thanks for advise

Title says it all! But how do i open it?

OK, thanks, Cleaned up & Reinstalled. Ran MWB, it froze at one point, assume it was having a "Think" but then moved on to finish. So I think problem is cleared. Thanks for help

OK, thanks I'm attaching the ZIP file, please respond after analysis mbst-grab-results.zip

Scanning with V 4.0.4 during scan it locks up. Can restart by hitting "Pause" Is this a known problem? Solution?

Mr Collins/Porthos, To both of you many thanks Solved (I hope)!

OK, I've removed this Folder Ran MWB scan No new threats found Old threats, PUP's in Quarentine deleted Not asked to do Restart ---------------------------------------------------------- Does that mean all is now OK, as I thought I would be asked to Restart? What have I lost by removing the Folder stated? Will the problem reoccur?

For completeness I have this morning carried this out again. After putting 3 PUP's into Quarantine going for "Restart" Green screen with "Restarting" message & dots moving After 13 sec's lock up Waited 15 minutes still locked. I await your response/assistance Thanks

I did this for Porthos who asked for it in a post 7 hours ago, I can't find post numbers on this forum,, see fragment of the post:- ou did fine. Let's try one more thing Before I ask for staff assistance. Could you try to boot to "Safe Mode with Networking" for me, try to open Malwarebytes (should have better luck), turn on Rootkit scanning and perform a scan. Boot to Safe Mode with Networking -------------------------------------------------------------------------------------------- I'm of to bed now so will pick up tomorrow Thanks Johnooo

Well as stated I uninstalled as it was giving a runtime error. So I will await further solutions from yourself & Mr Collins Many thanks for your support & help so far

Do not wish to be rude but are you still thinking about this? Also what made you think that I had Logitech software installed?

1 I have not got Logitech software installed. Logitech "Setpoint" was installed but I have uninstalled as it was causing problem, known to others as well, after update to Win 10 Version 1709 2 There are no files following these paths. For c/windows/minidump I get a message :- Could not find check spelling. For the other one it gives message "Empty" So where do we go from here?

1 When I click on "Restart" the MB3 window does go away 2 Yes the computer starts to reboot, with a message "Restarting" & a circle of moving dots. After a few, perhaps 15 sec's the dots stop moving & the Mouse arrow pointer is locked, It just stays like this & does not restart 3 Don't completely understand this question, but no, computer does not get pass restart green screen Hope this helps Please advise if you want more information

So I do nothing? Timescale, as I'm in UK & will be having Supper soon? Thanks for all of the support, loved San Antonio when I went there 40 years ago!

OK, did scan & restart Same problem locked up after about 15 sec's For information I'm using Win. 10 Version 1709, OS Build 16299.192, completely up yo date So what happens now?

OK, I'm in via safe mode, about to do the scan, do I then try a restart?

OK, done all that Is this the zip file you require? PS I'm not experienced with this type of process! mb-check-results.zip mb-clean-results.txt

Thanks for very quick reply Uninstalled, & then installed version 3.3.1 Did scan, 3 PUP's found Put into Quarantine Did "Restart" & it locked again What do I do now?

I'm using MWB Version Free 3.2.2 Scan just found 3 PUP's, put them into Quarantine. Did a "Restart" but system locks up. This does not normally occur on "Restarts" What is best action to take, uninstall?

Wonderful!!

OK, but if I don't do it what is it doing whilst "running in the background"?

Have done 1/2, but after right click get screen which says "do you want this app. to make changes to this devisc" I clicked yes & MWb closed out with nothing showing in Task View Is that OK?

No answer, do I just have to put up with having this "Tray Ap" showing in the Task View screen?

Yes

Looked at this & the "Start with Windows" is not checked. But the Tray Ap is still showing in Task View Is this normal?