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Jeffriel37

computer crashing and strange running services

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my computer has crashed several times recently and had trouble logging on after it restrarts. also noticed some strange running services in process explorer with some weird strings and threads. one dll titled "Multi User Windows USER API Client DLL" had a string that said "WTSStartRemoteSessionA" , and another dll titled "Windows Remote Desktop Session Host Server SDK APIs with some really strange strings. something is causing my system to malfunction and my suspicion is hacking of some sort but I am not an expert? please help?      Thank you.        attached is the farbar scan.   Note:  about some of the scan results (I never use microsoft edge , I dont even have internet explorer installed, no one has logged onto that p_t__ account in over a year not even me , not sure what "vwifimp.sys[50176 2019-03-18]" is or "p9rdr.sys[88888 2019-10-06]" , just thought these might be note worthy) and what is that RuntimeBroker.exe.txt file i found in the same file as the scan results ?

Addition.txt FRST.txt Shortcut.txt RuntimeBroker.exe.txt

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Hello @Jeffriel37

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

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I did run malwarebytes and it found nothing as well as adware cleaner and it found nothing so there are no reports from those two to post and the scan reports from farbar are in my first post above.

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You're using Controlled Folder Access which might possibly be your issue. Try fully disabling it, rebooting and see if you're still having any issues or not.

If not and you're actually crashing (I din't see any events showing that) then open a new topic in the BSOD section of the forums. Read their pinned topic for what to include in your report

 

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yes that hard drive wont recognize the network adapter anymore so I bought another drive(500gb ssd) and switch out the crashed one, got a thumb drive with a new windows 10 on it so i could troubleshoot and hopefully get my old one with all my files on it running again.

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and i did like you said and switch off controlled folder access but things didnt get better

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Are you able to uninstall any current antivirus and run the 3 STEPS posted above? Please try and post all the logs you can complete please.

 

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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