racedad3 Posted September 22, 2009 ID:130936 Share Posted September 22, 2009 hello there my name is ron and inadvertantly somehow antivarus pro 2010 has taken over my home comp and it is causing loads of havick i cannot open any kind of security product including but not limited to malwarebytes, windows defender, combo fix, it has been redirecting websites unless you manually type them into header bar, avg will not run , email scanner on avg is shut off, windows security center will not work, i have been playing with this thing for two days now and i am totally lost now and in nneed of some help. thank you very much for your time and i know you guys can help me because you guys ROCKthanks again Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 28, 2009 Root Admin ID:134341 Share Posted September 28, 2009 Please download ComboFix from Here or Here to your Desktop.**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**If you are using Firefox, make sure that your download settings are as follows:Tools->Options->Main tabSet to "Always ask me where to Save the files".[*]During the download, rename Combofix to Combo-Fix as follows:[*]It is important you rename Combofix during the download, but not after.[*]Please do not rename Combofix to other names, but only to the one indicated.[*]Close any open browsers.[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.-----------------------------------------------------------Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.-----------------------------------------------------------Close any open browsers.WARNING: Combofix will disconnect your machine from the Internet as soon as it startsPlease do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.If there is no internet connection after running Combofix, then restart your computer to restore back your connection.-----------------------------------------------------------[*]Double click on combo-Fix.exe & follow the prompts.[*]When finished, it will produce a report for you. [*]Please post the "C:\Combo-Fix.txt" along with a new HijackThis log for further review.**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**If you still cannot get this to run, try booting into Safe Mode, and run it there.To boot into Safe Mode, tap F8 after BIOS, and just before the Windows logo appears. A list of options will appear, select "Safe Mode."If this doesn't work either, try the same method (above method), but name Combofix.exe to iexplore.exe instead, or winlogon.exe..This because It also happens in some cases that malware blocks EVERY process except for what is in its own whitelist, so this whitelist also includes system important processes such as iexplore.exe, explorer.exe, winlogon.exe... Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 30, 2009 Root Admin ID:135433 Share Posted September 30, 2009 Well it seems you've probably moved on and are no longer monitoring this post. I'll close the post then and if you do need help please send a Private Message asking to reopen the post again.Thank you. Link to post Share on other sites More sharing options...
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