nosirrah Posted September 20, 2007 ID:8383 Share Posted September 20, 2007 and noticed that his PC was up side down .Next I noticed that the system had 512 megs of ram (-64 for onboard video) , a celeron D , Vista and NIS (on top of a pile of preinstalled junk) . This PC had been out of the box for about 24 hours at this point .He wanted me to install peoplepc (the ISP that has its browser addon listed as adware) .NIS would not let me dial out untill I activated it online . I needed to dial out to activate .This is one of the few times I have had to bring a system back with me .Anyone else ever have one of these calls ? Link to post Share on other sites More sharing options...
Hardhead Posted September 20, 2007 ID:8385 Share Posted September 20, 2007 and noticed that his PC was up side down .Next I noticed that the system had 512 megs of ram (-64 for onboard video) , a celeron D , Vista and NIS (on top of a pile of preinstalled junk) . This PC had been out of the box for about 24 hours at this point .He wanted me to install peoplepc (the ISP that has its browser addon listed as adware) .NIS would not let me dial out untill I activated it online . I needed to dial out to activate .This is one of the few times I have had to bring a system back with me .Anyone else ever have one of these calls ?I have never tried NIS with dialup.I can give you Support LiveChat though.chatsymantec.notlong.comThis is also the search I have for your issue.http://searchg.symantec.com/search?q=+acti...heet=symc_en_US Link to post Share on other sites More sharing options...
nosirrah Posted September 20, 2007 Author ID:8395 Share Posted September 20, 2007 It turned out that my client had been sold a floor model that was from the intro of Vista and told that it was new .I found numerous things that indicated past use including that the location had been set to India .My first trip to updates (this PC's first and only trip to updates) resulted in a complete system lockup .This POC is going back to the store for a full refund .Although I appreciate the offer for support this is not a Symantec issue , it is an issue with the unethical practices of the seller .My client does have some mental health issues that were exploited . You can't sell a system with that configuration and have a conscience .Heck those specs are not good enough for XP + NIS .BTW I added more ram so it would be easier for me to work with and noticed that this system did not even come with dual channel ram , it only had a single 512 stick installed . Link to post Share on other sites More sharing options...
Hardhead Posted September 20, 2007 ID:8400 Share Posted September 20, 2007 You would be surprised as what they are selling. I had a client too that ordered a Vista laptop and it only came with 512mb ram. It ran about 2 hours until it locked up and would just freeze. I sent that one back for her and she got another system for 50 bucks more and got 1 gig of ram and other goodies. She's a happycamper now.2 gigs is the ideal ram for Vista. Link to post Share on other sites More sharing options...
JeanInMontana Posted September 21, 2007 ID:8414 Share Posted September 21, 2007 Why not expose the dealer to MS and the local authorities, Better Business Bureau etc? Taking advantage of a mentally challenged person is against the law in some states also and there are agencies that will address it. Was it a legal copy of Windows? This behavior has to be in the top ten of "How Low Can You Go". Link to post Share on other sites More sharing options...
hippiefreakcomputergeek Posted December 10, 2007 ID:10778 Share Posted December 10, 2007 Can you tell me who the seller was ? I do not want to send any one there if they are unethical and take advantige of any one Link to post Share on other sites More sharing options...
John L. Galt Posted December 11, 2007 ID:10831 Share Posted December 11, 2007 You would be surprised as what they are selling. I had a client too that ordered a Vista laptop and it only came with 512mb ram. It ran about 2 hours until it locked up and would just freeze. I sent that one back for her and she got another system for 50 bucks more and got 1 gig of ram and other goodies. She's a happycamper now.2 gigs is the ideal ram for Vista.Actually, 3+ is ideal.Why not expose the dealer to MS and the local authorities, Better Business Bureau etc? Taking advantage of a mentally challenged person is against the law in some states also and there are agencies that will address it. Was it a legal copy of Windows? This behavior has to be in the top ten of "How Low Can You Go". B) Yup there are laws and stiff penalties for doing such a thing - your client should *immediately* consult a lawyer (and hope not to get ripped off again).Can you tell me who the seller was ? I do not want to send any one there if they are unethical and take advantage of any one Agreed - I'd like to know who the retailer was (of course, it is rather moot if it is a local only store). Link to post Share on other sites More sharing options...
war59312 Posted December 12, 2007 ID:10846 Share Posted December 12, 2007 Hi,Yeah I would talk to a lawyer about this too. I would be pissed if this happened to a loved one. SOB needs to be exposed, so I too would like to know whom to stay away from.Thanks,Will Link to post Share on other sites More sharing options...
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