Phxflyer Posted October 25, 2019 ID:1341466 Share Posted October 25, 2019 Maybe I did something wrong, but I clicked on the link Erix gave today (from this link) and installed 4.0.3 over 4.0.2. Maybe that was the problem. The install went quick and everything looked okay in the interface, but I couldn't open any web browser; Edge, Chrome or Firefox. I tried turning MB off but that didn't help. I also rebooted. No help. I used the Windows uninstall applet to remove MB Beta 4.0.2 and then reinstalled it to 4.0.3.48. This went quick and now the browsers are working but in this install, my scheduled scans were deleted. I only run two. A nightly quick scan and a weekly threat scan. Both are reset and I did a quick scan and it worked okay. If my problem was trying to install the new without removing the old, then it's my fault. If that should have worked, we can go from there submitting logs, etc. Thanks in advance. Link to post Share on other sites More sharing options...
Phxflyer Posted October 25, 2019 Author ID:1341468 Share Posted October 25, 2019 Small correction. I uninstalled the new 4.0.3 then reinstalled. Link to post Share on other sites More sharing options...
LiquidTension Posted October 25, 2019 ID:1341526 Share Posted October 25, 2019 Hi @Phxflyer, Thanks for the report. This is not expected behaviour - even with over-the-top installing from a previous beta version. Let's collect logs (however, there may no longer be any pertinent details due to the uninstallation):https://support.malwarebytes.com/docs/DOC-2396 Please attach the generated mbst-grab-results.zip. Link to post Share on other sites More sharing options...
Phxflyer Posted October 25, 2019 Author ID:1341542 Share Posted October 25, 2019 Here are the logs. Everything seems to working okay now. Scheduled quick scan ran on time and completed fine last night. Here is the log. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Phxflyer Posted October 25, 2019 Author ID:1341543 Share Posted October 25, 2019 And again, to clarify (sorry to keep adding but I don't think I can edit posts???) The browsers did open but no web pages would load. That was the fault. Link to post Share on other sites More sharing options...
LiquidTension Posted October 28, 2019 ID:1341919 Share Posted October 28, 2019 Thanks for the file. Unfortunately, as expected, there's not enough information in the logs to determine what caused this. If you encounter the issue again, please rerun the Malwarebytes Support Tool whilst in the issue state. Link to post Share on other sites More sharing options...
Phxflyer Posted October 28, 2019 Author ID:1341999 Share Posted October 28, 2019 Will do. I couldn't this last time as I couldn't open a browser page to get the support tool. I didn't think about getting it from another PC first. Too much going on to think about it. Now I have it and will definitely use it if I get this on the next update. All is running fine after the second install. Link to post Share on other sites More sharing options...
LiquidTension Posted October 29, 2019 ID:1342089 Share Posted October 29, 2019 Thank you for the feedback! Link to post Share on other sites More sharing options...
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