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Phxflyer

Beta 4.0.3 install problem

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Maybe I did something wrong, but I clicked on the link Erix gave today (from this link) and installed 4.0.3 over 4.0.2. Maybe that was the problem. The install went quick and everything looked okay in the interface, but I couldn't open any web browser; Edge, Chrome or Firefox. I tried turning MB off but that didn't help. I also rebooted. No help. I used the Windows uninstall applet to remove MB Beta 4.0.2 and then reinstalled it to 4.0.3.48. This went quick and now the browsers are working but in this install, my scheduled scans were deleted. I only run two. A nightly quick scan and a weekly threat scan. Both are reset and I did a quick scan and it worked okay.

If my problem was trying to install the new without removing the old, then it's my fault. If that should have worked, we can go from there submitting logs, etc.

Thanks in advance.

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Small correction. I uninstalled the new 4.0.3 then reinstalled.

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And again, to clarify (sorry to keep adding but I don't think I can edit posts???) The browsers did open but no web pages would load. That was the fault.

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Thanks for the file. Unfortunately, as expected, there's not enough information in the logs to determine what caused this.

If you encounter the issue again, please rerun the Malwarebytes Support Tool whilst in the issue state.

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Will do. I couldn't this last time as I couldn't open a browser page to get the support tool. I didn't think about getting it from another PC first. Too much going on to think about it. Now I have it and will definitely use it if I get this on the next update. All is running fine after the second install.

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