CDB Posted August 4, 2019 ID:1327687 Share Posted August 4, 2019 How do i remove the Windows Command Processor pop up? it appears to be associated with the NETGEAR Genie application CDB Link to post Share on other sites More sharing options...
kevinf80 Posted August 5, 2019 ID:1327723 Share Posted August 5, 2019 Hello CDB and welcome to Malwarebytes, Can you post a screen shot of the popup... Next, Run the following: Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Thank you, Kevin... Link to post Share on other sites More sharing options...
kevinf80 Posted August 7, 2019 ID:1328140 Share Posted August 7, 2019 Any progress...? Link to post Share on other sites More sharing options...
CDB Posted August 7, 2019 Author ID:1328191 Share Posted August 7, 2019 Attached is a screen shot of the Command Processor Popup. I am reluctant to download the FARBAR Recovery Scan Tool since these 'FREE' tools frequently come with attached software which cause more problems than they solve - what assurance do I have that this software has MALWARE approval? CDB Link to post Share on other sites More sharing options...
kevinf80 Posted August 7, 2019 ID:1328199 Share Posted August 7, 2019 (edited) What do you see when selecting "Show more details" the date showing on the image not current, any reason for that. FRST is the preferred diagnostic tool used here at Malwarebytes and many other similar forums, it is very safe to use and does not come piggybacked with any additional software.. Edited August 7, 2019 by kevinf80 typo. Link to post Share on other sites More sharing options...
CDB Posted August 7, 2019 Author ID:1328220 Share Posted August 7, 2019 For some reason Windows won't let me take a screen shot of the pop up with the more details on dispaly but here is what it says: Certified Publisher MicroSoft Windows Program Location: 'C:\WINDOWS\SYSWOW64\CMD.EXE/KSC START NETGEARGENIEDAEMON i HAVE CONTACTED BOTH NETGEAR AND MICROSOFT and they claim no knowledge of the poo up CDB Link to post Share on other sites More sharing options...
kevinf80 Posted August 7, 2019 ID:1328224 Share Posted August 7, 2019 Can you post FRST logs, the program is very safe and trusted... Link to post Share on other sites More sharing options...
CDB Posted August 7, 2019 Author ID:1328229 Share Posted August 7, 2019 Kevin - I have downloaded the FARBAR software but get the message that the file is DANGEROUS AND SHOULD NOT BE TRUSTED accordingly I have not installed the program - I believe we are probably at an impasse - I will contact MALWARE directly to proceed further Link to post Share on other sites More sharing options...
kevinf80 Posted August 7, 2019 ID:1328230 Share Posted August 7, 2019 Where do you get that message from..? If you look at any thread in the Malware removal forum you will note that FRST is used probably everytime... Link to post Share on other sites More sharing options...
CDB Posted August 7, 2019 Author ID:1328263 Share Posted August 7, 2019 Kevin - I downloaded FARBAR and ran it - no threats were detected - there are some files that are 'unprotected' but no malware was detected. CDB Link to post Share on other sites More sharing options...
kevinf80 Posted August 7, 2019 ID:1328267 Share Posted August 7, 2019 Can I see the logs..? Link to post Share on other sites More sharing options...
CDB Posted August 7, 2019 Author ID:1328269 Share Posted August 7, 2019 Kevin - I ran the scan again - no browser problems, no malware problems the only item flagged were ADVANCED ISSUES regarding file security) You're welcome to look at the logs if you'll tell me how to get to them - I so reference to the availability/location of logs CDB Link to post Share on other sites More sharing options...
kevinf80 Posted August 7, 2019 ID:1328274 Share Posted August 7, 2019 FRST logs are saved to this folder: C:\FRST\Logs Link to post Share on other sites More sharing options...
CDB Posted August 7, 2019 Author ID:1328289 Share Posted August 7, 2019 OK attached is the FRST.txt file FRST.txt Link to post Share on other sites More sharing options...
CDB Posted August 7, 2019 Author ID:1328294 Share Posted August 7, 2019 attached is the FRST. log file Addition_02-11-2017 15.21.11.txt Addition_02-11-2017 15.28.41.txt Addition_24-05-2018 19.15.52.txt Addition_25-05-2018 12.52.27.txt Fixlog_25-05-2018 13.01.28.txt FRST_02-11-2017 15.21.11.txt FRST_02-11-2017 15.28.41.txt FRST_24-05-2018 19.15.52.txt FRST_25-05-2018 12.52.27.txt Addition_02-11-2017 15.21.11.txt Link to post Share on other sites More sharing options...
kevinf80 Posted August 8, 2019 ID:1328331 Share Posted August 8, 2019 Those logs seem to be outdated... Quote Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 16.05.2018 01 Ran by CD Bult (administrator) on CONRADBULT-HP (25-05-2018 12:49:44) Link to post Share on other sites More sharing options...
kevinf80 Posted August 12, 2019 ID:1328973 Share Posted August 12, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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