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Windows command processor pop up

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How do i remove the Windows Command Processor pop up? it appears to be associated with the  NETGEAR Genie application CDB

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Hello CDB and welcome to Malwarebytes,

Can you post a screen shot of the popup...

Next,

Run the following:

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...

  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Thank you,

Kevin...

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Attached is a screen shot of the Command Processor Popup. I am reluctant to download the FARBAR Recovery Scan Tool since these 'FREE' tools frequently come with attached software which cause more problems than they solve - what assurance do I have that this software has MALWARE approval?   CDB 

IMG_3996.JPG

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Posted (edited)

What do you see when selecting "Show more details"  the date showing on the image not current, any reason for that.

FRST is the preferred diagnostic tool used here at Malwarebytes and many other similar forums, it is very safe to use and does not come piggybacked with any additional software..

Edited by kevinf80
typo.

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For some reason Windows won't let me take a screen shot of the pop up with the more details on dispaly but here is what it says:

Certified Publisher MicroSoft Windows

Program Location:  'C:\WINDOWS\SYSWOW64\CMD.EXE/KSC START

NETGEARGENIEDAEMON

i HAVE CONTACTED BOTH NETGEAR AND MICROSOFT and they claim no knowledge of the poo up

CDB

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Can you post FRST logs, the program is very safe and trusted...

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Kevin - I have downloaded the FARBAR software but get the message that the file is DANGEROUS AND SHOULD NOT BE TRUSTED accordingly I have not installed the program - I believe we are probably at an impasse - I will contact MALWARE directly to proceed further

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Where do you get that message from..? If you look at any thread in the Malware removal forum you will note that FRST is used probably everytime...

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Kevin - I downloaded FARBAR and ran it - no threats were detected - there are some files that are 'unprotected' but no malware was detected.   CDB

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Kevin - I ran the scan again - no browser problems, no malware problems  the only item flagged were ADVANCED ISSUES regarding file security) You're welcome to look at the logs if you'll tell me how to get to them - I so reference to the availability/location of logs   CDB

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Those logs seem to be outdated...

Quote

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 16.05.2018 01
Ran by CD Bult (administrator) on CONRADBULT-HP (25-05-2018 12:49:44)

 

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Thanks

 

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