IP address compromise scam

[MaggieD]

I was recently scamed by a supposed technician from Epson print who I gave online access to my computer to fix.  When I realised it was a scam after about 30 minutes and disconnected the internet I noticed a file on my desktop that read unconfirmed 703300.crdownload, does this mean that because it hasn't downloaded completely he won't be able to access my computer if I reconnect to the Internet again?

[David H. Lipman]

Please Reference:
US FBI PSA - Tech Support Fraud
US FTC Consumer Information -  Tech Support Scams
US FTC - Tech Support Operators Agree to Settle Charges by FTC and the State of Ohio
US FTC - FTC and Federal, State and International Partners Announce Major Crackdown on Tech Support Scams
Malwarebytes' Blog - Search on - "tech support scams"
Malwarebytes' Blog - "Tech support scams: help and resource page"

 

[MaggieD]

Thanks David for your info. I'm in the UK so will report here. I unwittingly selected the wrong support website and took up the offer on the online chat to have a technician contact me. I have in the past had Microsoft use remote access to fix an issue with no problem but I will be very vigilant in the future.

[Firefox]

On ‎6‎/‎7‎/‎2019 at 11:52 AM, MaggieD said:

I have in the past had Microsoft use remote access to fix an issue with no problem but I will be very vigilant in the future.

Be careful when seeking Microsoft Support as there are scammers out there claiming to be Microsoft as well.