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Mobsterhero

PUP.Optional.SofTonicAssistant comes back

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Hello, this PUP.Optional.SofTonicAssistant keeps comming back and is lagging my whole pc every time. I use Adwcleaner to remove it, but it comes back every time. Malwarebytes cant detect it. Anyone know what i can do?

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***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Greetings,

Please post one of your scan logs from ADWCleaner showing the detections.

Thanks

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Thanks :)

As I suspected, it is an entry in Chrome that is causing the problem.  Chrome has a feature which causes it to automatically synchronize settings and saved URLs and other data whenever you are signed in and open your browser when connected to the internet.  This means that after ADWCleaner removes the item, as soon as you open up your browser again Chrome re-downloads the offending item and replaces it in your browser.  To counteract this and eliminate the item for good please follow the instructions in this topic and that should get rid of it permanently.

Please try that and test to verify that it doesn't return and let me know how it went.

Thanks

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Hello, it still comes back every time. I tried not enabling sync again, and i also tried the sulution in the comments, what else could i do? Thanks :)

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Please go ahead and follow the instructions in this topic and then create a new topic in the malware removal area by clicking here including the requested logs and information from the first link and one of our malware removal specialists will assist you in eliminating this item permanently along with any other threats or PUPs that may be present on your system if there are any.

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