Yerem Posted May 14, 2019 ID:1312700 Share Posted May 14, 2019 (edited) Hello, I am the co-founder of https://liveboard.online/ online teaching and collaboration platform. My web site has a valid and strong certificate, it is hosted on AWS and is not hacked. I have checked my website in many online security tools, all of them so far say it is clean. However one of my users told, that Malwarebytes chrome extension is blocking https://liveboard.online/ Can you, please, help me how to remove from your blacklist, or if you really have seen any problem, let me know what actions should be taken? Edited May 14, 2019 by Dashke Link to post Share on other sites More sharing options...
Staff Dashke Posted May 14, 2019 Staff ID:1312702 Share Posted May 14, 2019 Can you please attach the log? Link to post Share on other sites More sharing options...
Yerem Posted May 14, 2019 Author ID:1312704 Share Posted May 14, 2019 Where I can get the logs? I am seeing a blocked message from Chrome Extension. Do you have any URl/Checker where I can enter my website domain and get the problems? Link to post Share on other sites More sharing options...
exile360 Posted May 14, 2019 ID:1312746 Share Posted May 14, 2019 Greetings, Just FYI I just checked and the site does not appear to be blocked by Malwarebytes' Web Protection or the Malwarebytes Chrome browser extension (I have both installed and active). I believe that the site must have already been whitelisted/removed from the block database, however if you or any of your users are still seeing the block please let us know (a screenshot of the block page from the Chrome browser extension should be sufficient in lieu of a log if it is only blocked by the browser extension and not the Web Protection component in Malwarebytes Premium). Link to post Share on other sites More sharing options...
Yerem Posted May 17, 2019 Author ID:1313170 Share Posted May 17, 2019 On 5/14/2019 at 8:22 PM, exile360 said: Greetings, Just FYI I just checked and the site does not appear to be blocked by Malwarebytes' Web Protection or the Malwarebytes Chrome browser extension (I have both installed and active). I believe that the site must have already been whitelisted/removed from the block database, however if you or any of your users are still seeing the block please let us know (a screenshot of the block page from the Chrome browser extension should be sufficient in lieu of a log if it is only blocked by the browser extension and not the Web Protection component in Malwarebytes Premium). Thanks exile360, it seems the problem was resolved, maybe it was a temporary issue Link to post Share on other sites More sharing options...
exile360 Posted May 17, 2019 ID:1313246 Share Posted May 17, 2019 Very good, yes that's entirely possible. Sometimes it takes a while for the new databases to be downloaded and it's also possible that the browser's cache or system's DNS cache was causing the block to repeat itself for a while even after the site had been whitelisted. Anyway, if there is anything else we might assist you with please don't hesitate to let us know. Thanks Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now