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Real time protection turns off and crashing

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OK, thanks for the info guys.  If it continues, please do the following so that we may collect some data for the Developers to take a look:

First, please enable enhanced event log data collection located under Settings>Application in Malwarebytes as shown below (toggle the switch to On):


Once that setting is enabled, reboot your system and replicate the crash then collect the logs so that the team may take a look by doing the following:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Next, please collect any crash dumps you have from the program crashing if you are able to (wait for a crash to happen then do the following steps to create and collect a crash dump):

Create Process Memory Dump using Windows Task Manager on Windows Vista/7/8/8.1/10:

  • Open Task Manager by pressing Ctrl+Shift+Esc on your keyboard
  • Click Show processes from all users at the bottom to enable that option and click Yes if prompted by User Account Control
  • Click on the Image Name column near the top to sort the list of running processes by name
  • Locate the MBAMService.exe process and right-click on it, selecting Create Dump File
  • Wait a moment while Windows creates the dump file
  • Once it completes it will inform you of the name and location of the dump file (typically C:\Users\Your user name\AppData\Local\Temp\MBAMService.dmp
  • Navigate to this location and right-click on the MBAMService.dmp file and choose Cut
  • Right-click on your desktop or some other convenient location where you'd like to place the file and choose Paste
  • Right-click on the MBAMService.dmp file you just moved and hover your mouse over Send to and choose Compressed (zipped) folder
  • Attach the MBAMService.zip file you just created to your next post or if it is too large, upload it to a file sharing service such as WeTransfer and provide the download link for the file in your next reply

Once all of that is done, go ahead and disable the enhanced event log data collection setting in Malwarebytes again, otherwise those logs will start to take up a lot of space over time.


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