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Cannot update Malwarebytes Anti-Malware


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I cannot update Anti-Malware, I am getting error code 732 (0,0)....notify MalwareBytes support team.

I have followed these instruction, as follows:

Try this set of instructions (version 1.39 is not the latest version)

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. http://www.malwarebytes.org/mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-

download.php

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during

installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan.

Still get 732 error code.

MBAM log:

Malwarebytes' Anti-Malware 1.40

Database version: 2551

Windows 6.0.6002 Service Pack 2, v.286

9/7/2009 1:06:23 PM

mbam-log-2009-09-07 (13-06-23).txt

Scan type: Quick Scan

Objects scanned: 79163

Time elapsed: 4 minute(s), 12 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

HiJackThis.log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 2:14:18 AM, on 3/25/2009

Platform: Windows Vista (WinNT 6.00.1904)

MSIE: Internet Explorer v7.00 (7.00.6000.16386)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

F:\Program Files\ESET\ESET Smart Security\egui.exe

F:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe

F:\Program Files\KeyScrambler\KeyScrambler.exe

C:\Program Files\Windows Sidebar\sidebar.exe

F:\Program Files\NetZero\exec.exe

C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe

F:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

F:\Program Files\NetZero\exec.exe

C:\Windows\system32\wbem\unsecapp.exe

F:\Program Files\NetZero\qsacc\x1exec.exe

C:\Windows\system32\taskmgr.exe

F:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:7900

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 64.136.44.66;64.136.52.66;64.136.52.70;searchap.untd.com;127.0.0.1;localhost;*mi

crosoft.com;*windowsupdate.com;*wustat.windows.com;*.pogo.com;*test-speed.com;liveupdate.symantecliveupdate.com;*symantec.com;*.nai.com;*.networkass

ociates.com;*.dir.untd.com;cf.netzero.net;qs.netzero.net;*.aolcdn.com;*.quicken.

c

om;<local>

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: QFX Software KeyScrambler - {2B9F5787-88A5-4945-90E7-C4B18563BC5E} - F:\Program Files\KeyScrambler\KeyScramblerIE.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - F:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll

O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [egui] "F:\Program Files\ESET\ESET Smart Security\egui.exe" /hide /waitservice

O4 - HKLM\..\Run: [VirtualCloneDrive] "F:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s

O4 - HKLM\..\Run: [CloneCDTray] "F:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s

O4 - HKLM\..\Run: [KeyScrambler] F:\Program Files\KeyScrambler\keyscrambler.exe /a

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter

O4 - HKCU\..\Run: [NetZero_uoltray] F:\Program Files\NetZero\exec.exe regrun

O4 - HKCU\..\Run: [AnyDVD] F:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe

O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"

O4 - HKCU\..\Run: [spybotSD TeaTimer] F:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKCU\..\RunOnce: [untd_recovery] "F:\Program Files\NetZero\qsacc\x1exec.exe"

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE

O4 - Global Startup: Adobe Reader Synchronizer.lnk = F:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe

O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html

O8 - Extra context menu item: Display All Images with Full Quality - res://F:\Program Files\NetZero\qsacc\appres.dll/228

O8 - Extra context menu item: Display Image with Full Quality - res://F:\Program Files\NetZero\qsacc\appres.dll/227

O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O8 - Extra context menu item: Password Generator - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComPasswordGenerator.html

O8 - Extra context menu item: RoboForm TaskBar Icon - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComTaskBarIcon.html

O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html

O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html

O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html

O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html

O9 - Extra button: Generate - {320AF880-6646-11D3-ABEE-C5DBF3571F50} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComPasswordGenerator.html

O9 - Extra 'Tools' menuitem: Password Generator - {320AF880-6646-11D3-ABEE-C5DBF3571F50} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComPasswordGenerator.html

O9 - Extra button: (no name) - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - F:\Program Files\KeyScrambler\KeyScramblerIE.dll

O9 - Extra 'Tools' menuitem: &KeyScrambler... - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - F:\Program Files\KeyScrambler\KeyScramblerIE.dll

O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html

O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - F:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - F:\PROGRA~1\SPYBOT~1\SDHelper.dll

O13 - Gopher Prefix:

O17 - HKLM\System\CCS\Services\Tcpip\..\{05D3422F-252E-47E2-9626-4489B88E3B4D}: NameServer = 64.136.52.73 64.136.44.73

O17 - HKLM\System\CS1\Services\Tcpip\..\{05D3422F-252E-47E2-9626-4489B88E3B4D}: NameServer = 64.136.52.73 64.136.44.73

O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - F:\Program Files\ESET\ESET Smart Security\EHttpSrv.exe

O23 - Service: Eset Service (ekrn) - ESET - F:\Program Files\ESET\ESET Smart Security\ekrn.exe

O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - F:\Program Files\Spybot - Search & Destroy\SDWinSec.exe

O23 - Service: @%SystemRoot%\System32\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - TuneUp Software - C:\Windows\System32\TuneUpDefragService.exe

O23 - Service: @%SystemRoot%\System32\TUProgSt.exe,-1 (TuneUp.ProgramStatisticsSvc) - TuneUp Software - C:\Windows\System32\TUProgSt.exe

--

End of file - 8250 bytes

I can surf with both IE and Firefox.

Thank you for any assistance. I appreciate your being out there for us.

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  • 2 weeks later...
  • Staff

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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