Help Personal Antivirus nothing runs

[Sonic98]

I have a friend's computer with Personal Antivirus on it, and MBAM won't open on thiers either. AVG found somethings and removed it, but some threads it didn't clean or remove. SuperAnti wouldn't run accept from the "alternate start" shortcut. Spybot also won't open. I have not tried HijackThis. I think I'll just follow along this thread. I'm sure whatever they suggest for you will work for me

[Maurice Naggar]

Hello sonic98.

If the rogue Personal antivirus is throwing a message-window, then

do this to close the rogue window. Repeat as needed.

Use ALT+F4 keys to close those rogue pop-up windows. Press and hold the ALT key & then press F4 key.

No, do not follow any other thread except for yours here.

Start with this:

1. Go >> Here << and download ERUNT

(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)

2. Install ERUNT by following the prompts

(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)

3. Start ERUNT

(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)

4. Choose a location for the backup

(the default location is C:\WINDOWS\ERDNT which is acceptable).

5. Make sure that at least the first two check boxes are ticked

6. Press OK

7. Press YES to create the folder.

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1. Set Windows to show all files and all folders.

On your Desktop, double click My Computer, from the menu options, select tools, then Folder Options, and then select VIEW Tab and look at all of settings listed.

"CHECK" (turn on) Display the contents of system folders.

Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.

Next, un-check Hide extensions for known file types.

Next un-check Hide protected operating system files.

2. Take out the trash (temporary files & temporary internet files)

Please download ATF Cleaner by Atribune, saving it to your desktop. It is used to cleanout temporary files & temp areas used by internet browsers.

Start ATF-Cleaner.exe to run the program.

Under Main choose: Select All

Click the Empty Selected button.

If you use Firefox browser, do this also:

Click Firefox at the top and choose: Select All

Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser, do this also:

Click Opera at the top and choose: Select All

Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

ATF-Cleaner should be run per the above in every user-login account {User Profile}

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3. Important! => Open Notepad > Click on Format > Uncheck Word wrap, if checked. Exit Notepad.

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Using Internet Explorer browser only, go to ESET Online Scanner website:

Vista users should start IE by Start (Vista Orb) >> Internet Explorer >> Right-Click and select Run As Administrator.

• Accept the Terms of Use and press Start button;
  
• Approve the install of the required ActiveX Control, then follow on-screen instructions;
  
• Enable (check) the Remove found threats option, and run the scan.
  
• After the scan completes, the Details tab in the Results window will display what was found and removed.
  • A logfile is created and located at C:\Program Files\EsetOnlineScanner\log.txt.
    

  Look at contents of this file using Notepad or Wordpad.

  The Frequently Asked Questions for ESET Online Scanner can be viewed here

  http://www.eset.com/onlinescan/cac4.php?page=faq

  • From ESET Tech Support: If you have ESET NOD32 installed, you should disable it prior to running this scanner.
    Otherwise the scan will take twice as long to do:
    everytime the ESET online scanner opens a file on your computer to scan it, NOD32 on your machine will rescan the file as a result.
    
  • It is emphasized to temporarily disable any pc-resident {active} antivirus program prior to any on-line scan by any on-line scanner.
    (And the prompt re-enabling when finished.)
    
  • If you use Firefox, you have to install IETab, an add-on. This is to enable ActiveX support.
    

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Download OTL by OldTimer to your desktop: http://oldtimer.geekstogo.com/OTL.exe

• Close all open windows on the Task Bar. Click the icon (for Vista, right click the icon and Run as Administrator) to start the program.
  
• In the lower right corner of the Top Panel, checkmark "LOP Check" and checkmark "Purity Check".
  
• Now click Run Scan at Top left and let the program run uninterrupted. It will take about 4 minutes.
  
• It will produce two logs for you, one will pop up called OTL.txt, the other will be saved on your desktop and called Extras.txt.
  
• Exit Notepad. Remember where you've saved these 2 files as we will need both of them shortly!
  
• Exit OTL by clicking the X at top right.
  

Download Security Check by screen317 and save it to your Desktop: here or here

• Run Security Check
  
• Follow the onscreen instructions inside of the command window.
  
• A Notepad document should open automatically called checkup.txt; close Notepad. We will need this log, too, so remember where you've saved it!
  

If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.

Then copy/paste the following into your post (in order):

• the contents of the Eset scan log
  
• the contents of OTL.txt
  
• the contents of Extras.txt
  
• the contents of checkup.txt
  

Be sure to do a Preview prior to pressing Submit because all reports may not fit into 1 single reply. You may have to do more than 1 reply.

Do not use the attachment feature to place any of your reports. Always put them in-line inside the body of reply.

[Maurice Naggar]

This thread is closed due to lack of response.

If you are a casual observer and having same issues, please follow forum procedures and create your own New topic.

I'm infected - What do I do now?

Procedures to help resolve issues preventing MBAM from running