Says I have reached the number of users for my license?

[Toller]

I bought a life time license a few years ago.  I have changed computers a few times and put malwarebytes on them.  Some of them don't exist anymore.

How do I get MWB off them so I can get it on the one I use now?

[AdvancedSetup]

Hello @Toller and

You can run the following to fully remove it. When it asks to reinstall just say no and don't reinstall the program.

 

Please download the Malwarebytes Support Tool and use it to do a Clean Removal of Malwarebytes

• Download Malwarebytes Support Tool
• Once the file is downloaded, open your Downloads folder/location of the downloaded file
• Double-click mb-support-X.X.X.XXXX.exe to run the program
  • You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
• Place a check-mark next to Accept License Agreement and click Next
• You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
• Click the Advanced Options link - do not click Get Started
  
  
   
• Click the CLEAN button
  
  |
   
• A progress bar will appear and the program will proceed to remove Malwarebytes from your computer
• Upon completion, click OK
• Follow the onscreen prompts to reboot and reinstall Malwarebytes if wanted.

 

Thanks

Ron

 

[Toller]

Well, it deleted and reinstalled MWB, but it still tells me I have maxed out my users.  I need to delete users that no longer exist.

[AdvancedSetup]

Please send me a private message with your license information and proof of purchase and I will assist you in getting it corrected @Toller

Ron