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Can't even look for anti-malware software in Google

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I'm having a big problem right now. Every half an hour or so, a mozilla firefox ad tab (usually traffic-media) pops up. If I try to search things like adwcleaner or roguekiller in Google, Mozilla automatically crashes and closes. I downloaded some of them through my phone but when I execute them in my PC they also automatically close (Like a cmd tab rapidly opens and closes and nothing more happens)

The few of them I've been able to run (Malwarebytes, AVG Antivirus, NoBot) haven't been useful deleting the malicious software since these ads keep appearing. I don't know what to do anymore, I need your help please :(

PD: I can't even download the Farbar Recovery Tool. When I click on the link Mozilla Crashes ? Also, would like to clarify that I've tried with other browsers too and the same happens. I'll try to download it through phone and exec in my computer but from my experience I don't think it will even launch


Edited by CesarSteam
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  • Staff

***This is an automated reply***


Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact an Administrator to let them know.

First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:


Malwarebytes can detect and remove most malware with no further actions required for free.

If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

  1. Open Malwarebytes for Windows
  2. To the left, click Scan > Scan Types.

  3. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available.

  4. Click Start Scan

Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you. Click "Reveal Hidden Contents" below and follow the instructions to run the Farbar Recovery Scan Tool:


Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult.

Please download the Farbar Recovery Scan Tool here and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  1. Double-click to run it. When the tool opens click Yes to the disclaimer.
  2. Press the Scan button.

  3. It will make a log (FRST.txt) in the same directory the tool is run. Please attach or copy and paste it to your reply.
  4. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually.

Finally, attach the Malwarebytes Threat Scan, FRST.txt and Additional.txt logs to your reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:   notify me.jpeg

Click "Reveal Hidden Contents" below for details on how to add attachments to your post.
Note: If you are unable to attach files, please copy and past the contents of the requested files in your Reply instead. 


To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


Please Note the Following:

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Yep, as I expected it didn't launch in the computer.

I managed to bring Rkill to Desktop and run it. However, after doing what it is supposed to do I still have all the same problems. The log seems kinda interesting though, I'll attach it together with the scan of the dds.scr program (dds.txt and attach.txt) since it is the only scan log software I've been able to run.




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Hello, I'm here again, Sorry for third post but I forgot to say something that could be interesting for you.

When I run NoBot (One of the few anti-malware programs I can run) It usually detects system Files like these ones:



And I say "usually" because, everytime I run it, it finds some "viruses" like these ones and when I press "Delete" it says "You need to restart your computer in order to complete the deletion", I say "Yes" but my computer doesn't restart. Later If I run again this program the same files can appear like "viruses", or similar ones or even no one. I suppose this is related to the fact that those are system files that can't be deleted that easy.

Another think I've noticed is that even though I have not been able to open AdwCleaner, A folder called "Adwcleaner" was created in C:\, pretty curious since if I try to open it the whole explorer.exe task restarts

This is some of the software I've tried to execute, open, scan with...etc


I'll attach the MalwareBytes scan Summary, however, it didn't find anything.


Edited by CesarSteam
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Okey guys, I solved everything just booting in safe with network mode and executing RogueKiller + Adwcleaner without problem. Will also exec Malwarebytes and AVG again just in case but now seems like I can search everything in Google, open all the programs I want and no strange things happens.

However, seems like NoBot keeps finding the same conhost.exe.. and system-like files like viruses. Is this normal in a healthy computer?

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  • Root Admin

Hello @CesarSteam and :welcome:

Sorry for the delay. Let's get a look at some logs to see what might be going on.


Please run the following steps and post back the logs as an attachment when ready.


  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.


Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.


RESTART THE COMPUTER Before running Step 3

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.





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  • 3 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.



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