Real-Time Protection causing freezing

[greenbishop]

More specifically, ransomware protection is causing my freezing issue and disabling that stops it. When I play the game Fortnite (Save the World game mode) I consistently get freezes every 3 minutes that last 3-4 seconds. This freezing issue also occurs outside of just Fortnite or any other video game. It also occurs when chrome is open, watching videos or even when my PC is idle, but not as frequently. I disable ransomware protection and the freezing issue stops. I can reproduce this 100% of the time. When ransomware protection is running the most obvious way to test it is to open Fortnite and let the game run, my PC will freeze every 3 minutes for 3-4 seconds.

Here are the logs from the support tool. mbst-grab-results.zip

Edited May 16, 2018 by greenbishop

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[dcollins]

This should be fixed in 3.5.1. Can you please go to Settings -> Application and click "Check for Application Updates" to download and install the new version. Thanks!

[greenbishop]

I updated malwarebytes but the freezing issue didn't go away.

[dcollins]

Did you reboot after the upgrade? It's not always not required, but sometimes it will help. If that  doesn't help, can you provide a new set of logs please

[greenbishop]

Yes I restarted after updating just to make sure and the problem still persists. Here are the new logs. 

mbst-grab-results.zip

[ParanoiaBoy]

@greenbishop I HAVE THE SAME PROBLEM

since 2 days ago when i play fortnite or other games such as League of legends, i get suddenly freezes that last 3-4 seconds.

i was about to mess my computer up but fortunately i took a look here.

do you have the problem on other games too?

is mbam causing this problem, so?

 

[dcollins]

Thanks, we're checking into this now to see if we can reproduce

[greenbishop]

@ParanoiaBoy I tried playing Rise of the Tomb Raider when I was trying to find the cause of this issue to basically stress test my GPU and in the 30 minutes that I played I only had the freeze happen once, when it would've happened 10 times in Fortnite Save the World. I do freeze in Fortnite Battle Royale mode too but way less frequently. I'm not sure why it affects games differently, some games like Ironsight don't have the freezing issue at all, but I do know that Malwarebytes ransomware protection is the cause of it.

[plb4333]

13 hours ago, greenbishop said:

@ParanoiaBoy I tried playing Rise of the Tomb Raider when I was trying to find the cause of this issue to basically stress test my GPU and in the 30 minutes that I played I only had the freeze happen once, when it would've happened 10 times in Fortnite Save the World. I do freeze in Fortnite Battle Royale mode too but way less frequently. I'm not sure why it affects games differently, some games like Ironsight don't have the freezing issue at all, but I do know that Malwarebytes ransomware protection is the cause of it.

IMO: I would guess it has to do with how many temp files are created from gameplay. More files, more freezes. I'll be glad when Anti-Ransomware gets improved upon

[ParanoiaBoy]

here are my logs too, 

can you fix it soon? how long to expect a fix?

if you need to recreate it, just launch any kind of game (ie. fortnite shows the problem with mbam very well), you'll see 3/4 seconds long freezes 

mbst-grab-results.zip

[dcollins]

We're still trying to reproduce the issue internally. We'll follow up once we have more information

[ParanoiaBoy]

any news?

[dcollins]

Yep! We added some information to the release post, sorry I didn't follow up here. The short version, we identified some issues and should have them fixed in our next scheduled release. For now the best workaround is to disable Ransomware protection.

 

 

[greenbishop]

That's awesome, thanks for letting us know! 

[ParanoiaBoy]

thank you very very very much!! @dcollins 

[Jwild412]

I am currently experiencing the same issue. I recently built a Ryzen PC and thought the issue may have resulted somewhere within my new system build. I then troubleshooted a lot of possibilities for the freezing issue until I read this forum. I decided to disable Ransomware and test League of Legends and the problem was gone. Thought I would share that either the Ransomware feature or something pertaining to Malwarebytes is causing random freezing during game play.