Stets Posted May 13, 2018 ID:1242628 Share Posted May 13, 2018 Hi! Paid today for Malwarebytes 3 Premium but can not activate license. After entering keyword and hitting activate button I get error code MBAM404101 Installation_token Not Found. What gives? mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted May 13, 2018 Staff ID:1242629 Share Posted May 13, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. After posting your new post, make sure you click the Follow button near the top right of this page, and select the option "An email when new content is posted Change how the notification is sent" so that you're alerted by email when someone has replied to your post. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Stets Posted May 13, 2018 Author ID:1242630 Share Posted May 13, 2018 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 13, 2018 ID:1242656 Share Posted May 13, 2018 Hi, The license KEY has 4 sets of letters with numbers and also 3 dashes. Please be real sure you also have the dashes there. But better yet, do a copy & Paste of the whole KEY from the email you got from Cleverbridge and paste it into the KEY field when doing activation. That is to say, copy the entire 23 characters ( the whole string). To activate the license, it is best to apply the Windows way of COPY and then PASTE. To minimize mistakes, it’s best to copy and paste your ID and Key into the program. If you aren’t familiar with how to copy/paste, here’s a great website that shows you how to do that.http://www.webmasternow.com/copyandpaste.html 1: start the Malwarebytes program. 2: Click Activate License in the upper right corner ( in blue color), You will then see a smaller window. 3: Copy your Key & PASTE into the Key field. At this point you should see a green check at the side of each of the 2 lines. 4: Click the Activate License button ( in the middle) to activate your Malwarebytes 3 Premium license Allow a minute or so for completion. Close the window when done. Link to post Share on other sites More sharing options...
Stets Posted May 13, 2018 Author ID:1242658 Share Posted May 13, 2018 I'm not stupid, it's not working. Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 13, 2018 ID:1242680 Share Posted May 13, 2018 Please use the support portal. Your situation seems more involved. If this is the very first time ever you installed the program or attempted the activation , this error ought to not be happening. Use this link Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 13, 2018 ID:1242688 Share Posted May 13, 2018 The steps involved in doing the license activation on this machine ran into a communication failure. internet HTTP communication failed. What country are you located in? Link to post Share on other sites More sharing options...
Stets Posted May 13, 2018 Author ID:1242689 Share Posted May 13, 2018 2 minutes ago, Maurice Naggar said: The steps involved in doing the license activation on this machine ran into a communication failure. internet HTTP communication failed. What country are you located in? Russia. I need to use proxy or something like that? Is such options in program? Link to post Share on other sites More sharing options...
Stets Posted May 13, 2018 Author ID:1242691 Share Posted May 13, 2018 28 minutes ago, Maurice Naggar said: The steps involved in doing the license activation on this machine ran into a communication failure. internet HTTP communication failed. What country are you located in? Yahooo! It was activated! Problem really was with internet connection:( I used some free proxy and BINGO! Thank you very much. Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 13, 2018 ID:1242697 Share Posted May 13, 2018 OK. Good to know. and yes, there are occasional situations like yours that call for extra-ordinary measures. Link to post Share on other sites More sharing options...
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